Kelly's Appliances, Furniture, & Mattresses — Local services in Central Point

I purchased a wolf cooktop with the help of Scott on 3/26 with a delivery the following week, plenty of time ahead of the holiday... so I figured. He told me all they had was in stock was the display model, so he sold me that without a discount. Delivery day comes and everything... falls apart.

First the nice gentlemen who arrived to remove the old cooktop and install the new one seemed kind of worried about the fit. They had a heck of a time taking the old one out and measured the space repeatedly, frowning, but didn't actually decide it wouldn't fit until they asked me if the old unit still worked... I said yes it did. It just didn't ignite anymore so we have to use a lighter. Since they were going to dispose of it once removed, they were concerned about getting it out again... but not that concerned. We all heard a load crack when they finally got it out and promptly after breaking the old unit, decided the new one would not fit. They advised me to call Scott to see if they had suggestions, maybe a smaller unit. Scott advised to find a contractor to make the hole bigger, said he would call me back. Scott never called me back. I couldn't get the time of day from him.

So I try to call around, but this is a granite tile top. It requires a special blade, so using a personal contact, I got someone to come... after the holiday. They did a great job, made sure it fit perfectly. I called West Coast to get the guys to come in and finish, basically just hook-up the gas. I am nervous around gas, but we thought it was maybe 5 minutes of work to check everything. The woman who answered my call could not care... less that I'd been out of cooktop for over a week and her next install was another week. It was awful, and there was nothing I could say to get her to care at all. Scott, not even in the picture.

People around her keep advising others to buy local, but local isn't better. Scott didn't care enough to even call back. The woman in the service department couldn't be bothered. I went to West Coast thinking they were experts, that they'd help me purchase the right thing, and all the asked me was the class size of the cooktop and when it came to install... I was on my own.

I don't see any reason not to just go to the box stores. At least there isn't a pretense of caring.

I have purchased 3 appliances from West Coast appliances in the last year or so... I won't be the finishing the next two from them. It' feels like all sales and no support there. They get another star because the individuals doing the installs are nice individuals. This complete lack of caring and support is...

I am writing this review to save others from the terrible experience I have had here at West Coast Appliances ! Several months ago I bought a brand new Amana washing machine , at the recommendation of the salesman that was helping me. I had it for several months when it completely broke down on me. When I called for a service call to have it repaired, I was told no one could come out for a couple of weeks. When the service tech came to my house, he was here for only about 5 minutes and told me he had no idea what was wrong...." he had never seen anything like this in his 6 years of repairs. " He told me he would check with the tech guys and call me the next day.....didn't hear back from him at all and called them a week later. At this point, I was told a part (board) would have to be ordered. I asked, several different times, if I could just get a different machine because this one broke down so quickly on me and I feel it's a "lemon". I was told no, they have the right to repair it because I have had it for some time now....What ???? My last conversation was with the sales manager , at which time I was told this as my solution....." have us come out and repair the washer and then you can sell it and come back in and I will give you a discount on a new washer. " I can't believe that this would be their solution to selling me a complete "lemon" of a washing machine. I work really hard for my money and this has been very upsetting....SO NOT OK !!!

10/19/2020 UPDATE : I find the response to my review to be rather laughable, considering it is a bunch a bull ! I would NOT of even wrote the review had I had any kind of customer service to begin with ! I was NOT taken care of in a timely matter....a month and a half is not timely ! I was without my washer for a month and a half and was not given a loaner. I had to go to the laundry mat and every time I went it was $10.00 or more each time. To top it off, the Sales Manager Kevin ended up leaving me a message on my phone that he thought I should take this review down....because I did not give them a chance to fix my washer. WHAT??? I gave them more than enough time to resolve this issue, keep in my mind I had to call several times to see what was going on. The Manager's message also stated that I should take it down because of "professional friendliness".....should try to give that to your customers ! Needless to say, I will NEVER be back and will make sure to tell everyone I know how my...

Won’t Ever Buy Again From Kelly’s

Our oven/range broke, and we tried the first solution to fix it, but it didn’t help. In weighing the cost to continue to fix it versus buy a new oven/range, we decided on buying a new one.

Our options for a downdraft oven/range are limited, and we continued with the next Jenn Air model, seeking out the few sellers in this area. We landed on Kelly’s.

It was an easy sell. We told Kelly’s our oven/range was broken, and they ordered us a new one. They didn’t tell us the myriad of costs that would follow to make Jenn Air’s new model work with our house, including the requirement to convert our electrical outlet from 3-prong to 4-prong (simply switching out the factory 4-prong cable to 3-prong would void warranty) and move the downdraft vent location. I chose to do the downdraft location change, but that was a challenge with the very small space they give you to place the new vent. In short, Kelly’s salespeople need to know their product better, and I’ll never purchase something like this without doing full research on installation diagrams, so I know what to expect. If we knew this ahead of time, we would have continued to troubleshoot the old oven/range. Additionally, the delivery person arrived 1.5 hrs ahead of the 4-HOUR window and was not friendly about having to wait 15 minutes for the 4-HOUR window that was communicated to us.

Pros: • Got the oven/range to us quickly. • Comp’d us the $89 delivery charge because the delivery occurred outside the huge time window.

Cons: • Zero knowledge of differences between older Jenn Air downdraft ovens/ranges and newer ones. Would have aided our decision-making in terms of fixing the older oven/range. Yes, they want to sell ovens, but I value knowledge/service/integrity, and will never purchase again there. • Zero assistance with huge install challenges that come with this new model. I understand why Kelly’s doesn’t assist with installation of these downdraft ovens/ranges. It’s not easy. • Super easy sell of a very expensive oven/range for Kelly’s that basically ended with them getting the oven to my house, their customer service...