Camden Chandler Apartments — Local services in Chandler

NOTE: This review is NOT about Camden Chandler staff - It is directed toward Camden Corporate, and the developer who built this community. I also previously reviewed this community 5 stars, a few months after we moved in. I have since removed because it is not a 5 star community by any means. It never can be. It's fate was long decided when Camden Corporate and the Developers decided to put shareholders first, and make lazy decisions.

We lived here for 3 years. First year, great. Last 2 years, pure nightmare. We lived in the 3 bedroom town homes. There is NO insulation between units. None. Nothing. Two pieces of drywall, that's it. The master bedroom of each unit, sits on the other side of the living room of the neighboring attached unit. Neighboring unit, has vinyl flooring all throughout the floor area with the sound no where to go.

We had 4 sets of neighbors. 1, quiet as a mouse. Last 3 neighbors in a row, all had dogs that when they barked, ECHOED throughout our entire townhouse, especially the master bedroom. Constant barking. It never stopped. Ever. Last set of neighbors, ON TOP of dog that did nothing but bark when they weren't home, had a powerful bass sound system that we could never escape from, nor could we sleep. That was even after talking to them 3 times about it. Any noise from next door, you can hear in your unit. When the door leading from the house to the garage door auto shuts next door, it slams SO HARD, your entire unit thuds and shakes. Everything that happens next door, happens to your unit and you can never escape it. You want a dog? Well, high chance your neighbor might. If it barks, it will be like it's in your home. Want to know when your neighbors are home? When the door slams, your pictures shuttering on the walls will tell you. Want to take a quiet relaxing bath in your "luxury apartment home?" Nope, sorry you cannot relax due to the echoing barking and music coming through your $2000 per month walls you pay for.

On a happier note, the office staff here REALLY works to do the best they can. They have their hands full. I have never lived in a community like this, and the people that live here, are "special" to say the least; the unrealistic expectations, the constant whining and complaining about their first world problems on the Community Social Board, and a variety of other things. If the staff didn't have to deal with people ramming the gates (tenant was CLEARLY drunk), not cleaning up after their pets on a daily basis, OR tenants actually READING the lease and fully understanding that the garage is for PARKING, and not for storage, then they may have more time to do other things that the 80% of the other tenants complain about.

Leaving this community and breaking our lease, even with the awful lease breaking fee, was the best decision we could have ever made. I now feel at peace, and that is something I haven't felt in 2 years. Before this apartment, I lived in 4 other apartments in 3 different communities for about 10 years. I UNDERSTAND multifamily living better than anyone else. I get it. I like "general" outside and living noises. In my other apartment experiences, in 10 years, I NEVER experienced noises such as this due to the faulty construction. Ever. I heard noises yes. NORMAL noises. Nothing to this degree here. No words can describe the noise here.

The Assistant Manager here is beyond words, the best person for this place. She is the FACE of Camden Chandler and quickly needs to be promoted to run this place. She is kind, helpful, and does her best to understand. I am forever grateful for her being there during our residency.

We had good times here, yes. Lots of good memories. It is a beautiful community visually, trees are starting to come in nice, and plentiful of amenities. Awesome location. Some other downfalls yes (NOT including the constructions issues noted above), but not important enough to list.

Take a look. But you are forewarned, if you are looking for a calm and quiet community to call home, Camden Chandler IS...

First, the property is absolutely stunning, the apartments are pretty and the appliances are great. On the other hand the staff and community updates are as well as hidden fees charged are ridiculous. The office staff is on the same page. The driveways are too small, the garages are also way to narrow for just a normal midsize car you literally have to drive a compact small Yaris or scion or smart car to park easily. The complex also is filled with kids who are constantly running thru the hallways. It reminds me of loud dorm rooms. We moved into building #9 and we were the first people in our building for the first 4 months of our tenure there however shortly after more people started renting the peace ceased to exist. In addition to the neighbors and children being extra loud and disruptive to the community, there is a neighborhood Paseo Place being built right next door. We were on the 3rd floor with an amazing view but the construction started at 430 am daily and made it hard to sleep no matter night or morning. Walking 4 flights of stairs daily several times a day mind you is exhausting. We were attempting to possibly move and break our lease and they were going to charge us $4800. That was outrageous so we decided to stay till then end of our 15 month lease. Since living there the rent increased from $1050 for a 1 bedroom (not including any amenities) up to $1400. If we would have renewed our lease our rent wouldve went up to $1600 , OUTRAGEOUS FOR a 1 bedroom apt. You rent total includes cox cable+internet, valet trash they only pick up sun-thurs and they never come on time so you never know when to put out your trash and you have to keep it in the trash can or you will get a $25 fine.. I had to call the office but it forwarded to the call center because the front gate was malfunctioning. My car also got scratched and dented while living there because so many people move in and move out of there. It has been about a month since we have moved out and we received a bill explaining that they had to replace the carpet in the apartment because they couldn’t vacuum it clean. Like I mentioned previously the staff is all over the place with different information. When we signed out notice to vacate papers we had to pay a mandatory cleaning fee of $100 which covered literally a counter wipe down and vacuuming. However, we asked if this included shampooing the carpet and we were told yes. That was not the case. The bathroom is located in the bedroom so every single person who visits had to walk thru the room into the bathroom so there was moderate traffic dirt on the carpet. They ended up charging us $233 to replace the carpet because they didnt want to shampoo it. Mind you there were no animals, no stains no burns no rips at all, they just wanted us to foot the bill to replace trash carpet. I included a picture so you can see 15 months of foot traffic dirt and they claimed they tried to shampoo it and it would come clean so needed to be replaced but NO other damages. I vacuumed the carpet and put down arm and hammer carpet freshener when we moved out in addition to painting all marks and accent walls back to the white origination color. When we first moved in it was so great but rudely things changed for the worst, before things got bad we even referred people to move into a sister property. They had issues as well and ended up moving out I should’ve learned then. In conclusion be aware of this place it’s all glitz and glitter looking but another story once locked into that...

Update I received the check by UPS on Wednesday, July 5th and guess what - it's not even the correct amount. I have to laugh to keep from being upset. I'm just over this whole situation. Godspeed to those who have to continue to deal with Camden Chandler!

Update I continue to receive the run around about the refund of the $310 admin fee. So after my initial review I received several different time frames, ranging from 7-10 business days to 10 to 16 business days to I would receive the check by Friday, June 23rd. I gave it until Tuesday, June 27th - nothing. Mind you I was told everything was completed and processed as of Tuesday, June 20th. On Wednesday, June 28th, after a very frustrating conversation with Sabrina, I was assured that a check would be issued on Friday, June 30th because the initial check that was issued had to be stopped and reissued. FYI this check that was supposedly issued the first time...still haven't received it. Honestly, I don't think it was ever issued. Anyway, back to Wednesday, June 28th...after I explained the hardship this was placing on me and it was their issue for setting the incorrect expectations to begin with, Sabrina advised she was able to have the check sent to me by FedEx and assured me it would be delivered today, Monday, July 3rd. Guess what? No check. No FedEx envelope or even a note from FedEx that there was a delivery attempt. Sabrina told me she was going to track the package and make sure it was delivered. I know $310 may not be a lot of money to some but I need to be out of my current residence by the end of the month and since almost every apartment complex requires the admin fee in addition to app fee upfront, I'm stuck waiting to apply at another property. This is absolutely ridiculous! As a veteran, who just had back surgery - 6 screws, 2 rods and 2 artificial discs - and just getting back to work full-time, every dollar I have is going towards moving and I cannot afford to have $310 just floating around. Tomorrow is the holiday and there is no way for me to find out the status and it's another day waiting to apply for another property.

I wish I would have read the reviews sooner. The property itself is great, but that's about it. I went online to complete the application and pay the application and admin fee, only to be denied and out $360. I contacted the office and was told it would be anywhere from 4 to 8 weeks before I could expect to receive a paper check by mail for the admin fee. It took all of 30 seconds to take my money and now I have to potentially wait up to 8 weeks...2 months to get the admin fee back?!?! Absolutely ridiculous and unacceptable! $310 may not be a big deal to some but I'm trying to move and this is putting me in a bad spot, especially when I'm not going to be residing at Camden. I need those funds back ASAP! Next phone call I make is to...