Steve Faulkner Ford — Local services in Chanute

Hit a deer and took my 2020 Fusion to the Steve Faulkner body shop to get fixed. After 6 weeks of having to continuously follow up on the status of repairs myself, the car was ready. Ended up taking it back in a couple of days later because the bumper/hood/fenders aren't flush where they meet, the radiator had air in it, and a headlight wasn't aligned; all things that should be fixed prior to getting my car. They did fix the air in the radiator but not the bumper/hood/fender issue or headlight. Come to find out, the adjustment for the headlight was broken and they ordered a replacement but failed to communicate that with me. Called a week later to follow up on the headlight and due to weather, shipping was delayed but should have been in by the end of the week and they would call. Never received a call so called back the middle of the following week, said it was in so I could bring my car in any time and they would get it swapped out as it doesn't tak s too long. Took it in on my hour lunch break Friday thinking it wouldn't take more than 30 minutes to replace. After almost an hour of waiting, it was finally installed and aligned. At this time I also pointed out again, where the bumper/fender/hood doesn't line up. The CSR said he'd call me with a time once he reviewed the schedule so they could get my car in and fix the issue with the bumper/hood/fenders. I have not heard from them as to when that will be, so I will call Monday. I will also be having them look at the headlight again because it is not aligned like it should have been. I've never had so many problems with a body shop fixing a vehicle correctly and timely or keeping up with communication. When it was Merle Kelly, I would have never had...

Let me start by saying this dealership is a 1000/10. As a first time customer I can confidently say I will be returning for any future issues. My experience started about a month ago when I called about my headlights not working, they were able to get me in less then hour. While looking at my vehicle they determined the issue was a lot bigger than we had thought. During the time they spent working on my car they were very good with communicating with me about the issues, where the process was at, and how much each thing was going to cost (which is amazing if you are on a tight budget). At one point I was even able to grab something I had left in my vehicle. The service advisor who I was working with was very helpful and never got mad if I called with a question (which was alot). They ended up having my car for about a month to no fault of theirs and at the end I spent a little over $1,000 to replace my headlight bulb and body control module. Reprogram my vehicle and get a new key fob. Every single person I in countered was very nice, down to the customers who were there the first day I showed up. At the end of it they again went over everything they had worked on and what they noticed may need fixed. After my last experience with a dealership this whole process really felt like a fresh...

My issue was with service, I thought the tech working on my truck was knowledgeable, and I understand that my break down was unscheduled and time was not on my side and of course my repair was no quick fix, my problem was with the service writer or service manager, I use my pickup for over the road work, and when it’s down I don’t make money, I think they understood that, what they did not understand was I need updates to tell my dispatch and customers on when they can expect me, I kept calling just wanting an update or eta on when I could expect it done just even some sort of estimate on time and day, and they kept telling me they would go ask the tech and call back...... no call so hours later I’d try again, same thing.... no call back, next day same thing no call back, now by dispatch and customer are mad at me because all I can tell them is idk when I’ll be on the road again telling me I could loose my contract and and loose my money all because they will not give me a basic estimate on when my truck will be done, not a hey sometime tomorrow or sometime the next day nothing. That does not set well with me and paints a picture to me for the dealer as a whole. I get we all get busy but so am I and so are my customers I promise my service too, and they need answers that I...