Brightmore of South Charlotte — Local services in Charlotte

You better hope you or your loved one does not end up at the “rehab” side of this facility! If they do they are in DANGER. My loved one was sent here after a stroke and I found them covered in feces that had dried! I found another patients medication in his room was administered to him, he was not fed (required a feeding tube) for 12 hours, insulin was not given, surgical dressing was not changed for days resulting in an infection, he was dropped, he was left unattended in restroom despite being unable to move himself or support himself in a sitting position, I personally witnessed a nurse consuming a patient’s medication from the drug cart, the patient in the neighboring room was crying out for help and nursing staff completely ignored her cries, I finally went in to check on her, the staff kept taking her call button away and putting it where she could not reach it, she was left alone in the dark all day and all night, I could go on an on about the MANY horrors in this place. If you love the person that gets sent here take them away or don’t leave their side even...

Dementia and Alzheimers is a cruel disease and presents uniquely in each person. It has been so incredibly hard to find compassionate and dignified care my loved one. The Terrace at Brightmore of South Charlotte has been an answered prayer for my mom and family. The professionals at Brightmore walk through this difficult time with the families and all of the residents. The communication and professionalism are fantastic, the activities are enriching, the food is so good, the help with bathing and dressing, etc. is suburb and the staff are so patient and kind even at times of peak stress. Staff keep the rooms very clean and the atmosphere is comfy/homey. It's an exceptionally well run assisted living/memory care and I am so thankful for the staff every day. My mom has lived at Brightmore for 6 months...

I’ve been in the healthcare industry for over 20 years, and with no affiliation to Brightmore of South Charlotte, I can honestly say that if I had a loved one who needed assisted living or memory care—this is where I would send them. I’ve known Julie and Sunny for years, and in this industry, you don’t often meet leadership teams who could probably recite every resident’s name and what’s going on with them on the spot. What’s even more impressive is how much the residents themselves know and appreciate them.

I’d give them six stars if I could. What you see here goes beyond healthcare—it’s about genuine care, stability, and joy. When you see a team that has stayed together for years and residents who consistently have smiling faces, you know they made the right choice for the fourth quarter of...