Snap Fitness Cibolo — Local services in Cibolo

I had decided to join a gym and was going to use my insurance benefit of Active & Fit Direct to join. When I arrived at the facility there was no parking available. Once I got parked and walked up to the business during staffed hours the door was locked. A person standing outside rudely indicated that they were right here. They they proceeded to tell me they didn't take the service that I had paid. When I indicated that they were still a valid option on the service they indicated they were in the process of canceling the program. The person, who I assume was an owner, was very rude and disrespectful. I am glad I did not end up giving any money to this establishment if this is how they treat potential clients/customers.

-Response to owner: Your response is appropriate and polite. I assumed the door would be locked, but was just checking since it was during staffed hours and assumed you signed up people in person. Your husband barked at me "I'm here" instead of being polite and saying "I work here, can I help you?". When I expressed that I had come to sign up for a membership and showed him the paperwork I had, his response was a short "We don't do that". When I clarified that I just signed up and the gym was on the list, he then said "we are going to cancel it", which means you did accept it and you were just no honoring the program you signed up for. He also missed an opportunity to indicate you didn't accept that program but he could discuss your memberships with me. He simply wanted to be rude and impolite towards me. I chose your business because other people are members, with Active & Fit, at this location. I assume they are not going to be members since you are canceling the program. I guess in the future maybe he should direct potential customers to you as you seem to be able to communicate more appropriately. Good luck to you and...

⭐ 1 Star (UPDATE🚩)

I was a member here for a while and, at first, everything seemed great , good equipment, clean space, and friendly members. But over time, I began noticing a lot of gossip, favoritism, and unprofessional behavior.

When I opened up to a few people I trusted about some personal struggles, I was met with judgment instead of compassion. The owner’s wife called me out of nowhere, yelling, telling me I “needed help” and “needed to go to church,” and even called me a burden and a distraction. It was shocking, inappropriate, and completely unprofessional.

Since then, I’ve continued to hear gossip behind my back, including absurd rumors that twisted a simple friendship into something more. That kind of toxic environment shouldn’t exist in any gym, especially one that preaches community and respect.

I truly cared about this place and believed in its potential, but sadly it’s not the same anymore. What could have been a great, supportive environment has turned into something very disappointing and disheartening.

UPDATE: After leaving this honest review, the owner himself reached out to me directly, not to apologize or seek understanding, but to be dismissive and cold. His message only reinforced everything I wrote above. Instead of taking accountability or showing professionalism, they doubled down publicly by calling my experience “false and misleading,” which is simply not true.

It’s sad to see a business handle feedback this way, especially from someone who genuinely supported this gym and cared about its community. I stand by every word of...

The staff at Snap Fitness of Cibolo is incredibly friendly and knowledgeable. They are always available to help with any questions or concerns you may have. The gym itself is clean and well-maintained, with a wide variety of equipment to choose from. Whether you're a beginner or an experienced athlete, there is something for everyone at Snap Fitness.

One of the things I love most about Snap Fitness of Cibolo is the sense of community. The members here are supportive and encouraging, creating a positive and motivating atmosphere. It's great to see people of all fitness levels working towards their goals and cheering each other on.

In terms of facilities, Snap Fitness has everything you need. They have a wide range of cardio machines, weightlifting equipment, and functional training areas. They also offer group fitness classes, personal training sessions, and even virtual workouts for those who prefer to exercise at home.

Another advantage of Snap Fitness is its convenient location and flexible hours. They have multiple locations, making it easy to find one near you. Additionally, they are open 24/7, so you can work out whenever it fits into your schedule.

Overall, I highly recommend Snap Fitness to anyone looking for a welcoming and supportive gym environment. Whether you're just starting your fitness journey or looking to take your workouts to the next level, Snap Fitness has everything you...