New York State Board of Law Examiners — Local services in City of Albany

Serious Concerns About the NYS Board of Law Examiners’ Customer Service‼️

I’m beyond frustrated with the way the New York State Board of Law Examiners (BOLE) operates. Their office, located in Albany, at Corporate Plaza, Building 3 Washington Avenue, has some of the worst customer service I have ever encountered. • They fail to provide clear and accurate information regarding critical matters. • Their responses are vague, unhelpful, or completely absent when future attorneys seek guidance. • Due to their lack of proper communication, I missed my opportunity to take the July bar exam—a delay that has now pushed me to February 2026.

This is unacceptable. We, as future lawyers, are dedicating our time, effort, and money to obtaining our licenses and serving communities with integrity. Yet, the very board responsible for overseeing this process fails to uphold basic standards of professionalism and accountability.

So I ask: Who is responsible for ensuring that the BOLE provides clear and accurate information to bar applicants in a timely manner? Who is addressing these ongoing failures in communication?

If you have had similar issues with the NYS Board of Law Examiners, share your experiences. This needs to be addressed before more applicants face unnecessary setbacks due to institutional negligence.

What is going on at BOLE, and why is this being allowed to continue?

By the way, the representative’s...

I just called the office to make sure they are ready to review my file. I received an email by them which basically says "When ALL required foreign documents have been received, your file will be reviewed." I already sent them every document so that’s why I called them to make sure I don't need to do anything else. The person I was talking to on phone was really rude to me. I just wanted to check if my file is ready because it takes 6 months to review file and I wanted to be helpful to them. They need to improve the way of communication...

Have been very helpful and fair with me throughout the application process, especially when applying for my necessary accommodations. It's a long process that requires a ton of documentation and work, but the BOLE staff has been nothing but kind and aided me greatly throughout...