Waterman Moving And Delivery — Local services in City of Rochester

NOT A REAL 5 I'm giving them a 5 bc I don't want to mess up their perfect score but this was a 2 or 3 star experience. They seemed very inexperienced, a bit unprofessional, late, disorganized- won't use again.

I had a delivery from one house to another at 2, They called to tell me they got done with their last job and were available at 1 but unfortunately I wasn't able to do it any earlier than 2. They made it at 216 pm after I told them I had to be at work at 240. I called in to work which was fine bc I wanted to ensure all was done right. I asked one of the guys "why so late" he replied bc they just finished the last job which was a lie bc the other guy told me they were done an hr prior. I was annoyed bc why lie. They weren't done transporting my stove and fridge until 4pm! (216pm-4pm).

I was given a quote of $110 and he wrote it just like this= ($100/hr+ $10 for travel). When I realized he was taking so long I asked what's the rate again? $100/hr ? he replied $115/hr (there goes another lie). I said I'm already like way over my quote. He offered to stop and I said "well you guys took it apart so I expect for you to put it back just how it was." He finished the stuff, left, he was acting all weird that I asked for a receipt bc he claimed he had another job to do. He drove off but I called him back bc he didn't put my door back on the hinges that he removed to get the fridge in!. He returned, put the Door back and left. Terrible.

These guys need more experience but I understand they're trying to start an honest business that may not even be inherited by them which is a good thing but I won't use them again for now. They didn't even tell me their names, shake my...

Honestly, Waterman Moving gave me the absolute best moving experience I have ever had. I was leaving a volatile living situation. The guys were professional, caring with my belongings, and very fast! They had me packed in their truck and out of the old place in under 45 minutes.

My new property manager also screwed me over. I was supposed to be moving into a lower unit (I am disabled) but they switched me to an upper unit without notifying me. I found out the day before the move. Waterman didn't bat an eye. They got me in without issue and were such a great help. I made sure to pick them up some Tim Bits and tip well because they deserve every penny.

This company is excellent, and I will definitely be keeping their number in case I need moving or delivery services in the future. I highly recommend this company.

Thank you, Waterman, for making a very stressful time in my life...

My brother hired Waterman Moving for his big move, but I had a washer & dryer in my basement that my brother was taking. So, they came to my house first.

1. They were early. (Which in my world is a benefit - I was raised by a veteran: "early is on time.")
2. They had BOTH the washer and the dryer outta my basement and in the truck within 3 minutes.
3. They were quiet. My husband was (and still is) sleeping at the other end of the house, and he's going to wake up to no washer/dryer in the basement.
4. Did not leave a trace.

Were they really here? I'm not sure. Is my washer/dryer gone and on the way to my brother's house? Yes. Are they possibly using some sort of supernatural assistance in their moving endeavors?... It's possible. 10/10...