Invisalink Wireless Enterprises LLc — Local services in Clayton Charter Township

Would NOT recommend to anyone. Stay away from this company. The lack of customer service over and over again was astounding. I have never been treated so poorly and disrespected by a company that I AM PAYING! We canceled our service because one; we found a cheaper option. Two, the connection went out every time it was windy, and working from home I could never use this internet to get on virtual conference call without being disconnected or the service failing. So, we decided to cancel because this internet is not cheap, and like any person would, if you are paying for a service that is not up to your standards you cancel. When I called to cancel, I was disrespected to the point where the owner was yelling at me over the phone while I stayed calm explaining why I do not want their service and it should not be an argument. When I aligned up to get this internet, I was also told there would be no contract and I could cancel any time. The owner asked what internet I wanted to switch to and when I told him he said that is the worst internet available and that I will be calling him back begging to get his internet back... He also told me I signed a document saying I agreed to the two-year contract. I then asked him to email the signed contract to me. When I received the email of the documents, I signed by signature was NOT on the page where it explained the 24-month contract. Also, without notice when they came to get their equipment I was at work and the dispatcher called and I could not pick up the phone (didn't know why they were calling). I then listened to his voicemail and he said that his crew was coming to pick up the equipment sometime today, I was caught off guard because it is the middle of the month and I have paid Invisalign through the end of the month and we asked them if we could take the equipment off of our roof ourselves and bring it back to the office and they said yes as long as it was within 30 days and not damaged. I called back 30 minutes later, and they had already been to my house and taken the items. I was not happy, and this is Not something any homeowner wants to deal with during work. Giving 15 minutes notice for arrival with no previous communication is Not acceptable. I know internet is hard to find in rural areas but DO NOT use...

If there was an ugly duckling of the ISP world, it would without a doubt be Invisalink. Criminally inconsistent internet speeds regardless of your package and paying at least 1.5x more than surrounding major ISPs base packages for half the speed is only just the beginning of the fun. Our home package of 40Mb Download (Can't 100% confirm supposed Upload speed because they now HIDE internet speed numbers for their 3 offered home packages from public view on their website) averages around 1.5 to 2 Mbps at non peak hours with 3-4 semi-active devices and only tanks even harder during prime traffic hours. If you can't do the math, we are averaging 3 to 4% of the expected speed we're paying for. These are the speeds you can expect regardless of a wired or wireless connection. On two sperate occasions we've had a technician come diagnose our slow internet issues, just to essentially give our router & modem a more "aggressive" soft reset and be on their way. Your internet speeds may be better for the next day or two, but as soon as all the devices in your home have reestablished a connection it's right back to square one. On-site technicians are NOT the people to blame, and in fact we're the best part of the entire Invisalink experience. Those folks were always cordial and probably would have answered any questions I had asked them. They're just doing their jobs and aren't the ones sabotaging your internet speeds. It's a shame that there isn't more competition for ISPs in rural areas. Folks without any other options end up stuck in the 2 year contract either counting down the days to be free or end up taking the 300$ cancelation fee right on the chin. Take your...

With a rurally remote residence, internet was not available from many companies. I chose Invis-A-Link due to its speed so my son can play video games online live with his friends....my understanding is that this is one of the most demanding uses of internet. It works great for him. Additionally, my boyfriend did a speed test and said this is one of the fastest internets he's seen. Sometimes everyone in the household is on the internet at once and it continues to work. At installation, Invis-A-Link did tell me there are limits to what it can do when there are multiple people using the service at once, as bandwidth is not infinite. I have rarely noticed this, not to the point of being a problem. There are times that the weather with the trees on my property can disrupt service (this may have happened twice briefly in the past year, which I have found comparable to prior internet services as well) and I was given the heads up of this possibility during installation and what to do about it (trim trees so the signal can get through). I don't think I have ever had the service go down at Invis-A-Link itself; not sure, maybe once during a bad storm if that, and I have had it for over a year. The customer service reps that I have dealth with have always been friendly, helpful and professional. Invis-A-Link has always been very straight forward with me and they know their service and what it can do. I am very happy with it and can confidently recommend it. I am not an employee....lol....just an...