Old Mountain Farm Market — Local services in Clinton Township

I’ve never actually written a review about anywhere, but feel compelled to write one after my experience this morning.

after paying for 2 yards of mulch to be loaded, I went to the appropriate pile to wait. After sitting there for a few minutes, I decided to see if the customer (I own a small, local landscaping business) I was planning to meet had arrived yet. (We we’re planning on shopping for everything from trees down to ground cover)…as I’m walking towards the parking lot, the owner started marching towards me/the mulch pile demanding that I be more patient…I actually had not said a word yet, rather was patiently waiting for my mulch as well as a customer. After I received the mulch, I felt it necessary to let the owner know that I was not tracking him down, rather looking for a customer, I was told that he doesn’t care what I was doing and was told to leave (I did tell him that he is often rude to customers and his staff alike, but at that point I felt it was warranted because he was very rude, and I had not even said a word. very uncomfortable situation….I’m glad this interaction happened and we are now shopping elsewhere for any and all projects. great products, but extremely rude owner in...

I found an old terracotta pot in what would appear to be their old/unsold/damaged items area behind their new ceramic pots. After pulling an old pot out of the dirt and brushing the filth off of it I decided to inquire about a price. Apparently the people working here never learned a thing about customer service, because when I explained that I found the pot by the junk pile with broken and old items I was promptly chewed out by an overly aggressive, clearly over worked, employee. They tried to convince me the pile was just items without sets, etc. I'm not buying it, literally and figuratively. They were so defensive at me merely questioning how an unglazed, equally sized, and obviously left out to pasture was the price it was. Not to mention it being in an area with literal broken items strewn about. If they had a tag, if they were even remotely polite or professional, I could see their point. But you know what, there's always another garden center. I'll be sure to find a better one to send...

I know there are comments - and low ratings - based on the [lack of] customer service, but I'd say it's more about personality, and definitely not personal. They offer a great selection, and Harold knows the ins-and-outs of local horticulture. Know that it may be difficult to get a call back - frustrating, yes. But if you go in, he's a straight shooter, and gives you what you need. We don't go there for the hugs! With that said, he went out of his way to get us the perfect bald Christmas tree, and knowing where we live he made sure it was the appropriate species for our soil/sunlight. The only ones he had out were fairly small, so he told our 7yr old son to come back the next day and he'd get us a bigger one. It was perfect. And knowing my husband is a veteran, gave us a discount to boot. We've been going there for all of our gardening needs for years (and when a "local" gift is in order), and will continue to do so....