Woolwine Chrysler Dodge Jeep RAM — Local services in Collins

I purchased a new Jeep grand Cherokee at a different location but I used Woolwine for maintenance and etc. My ac went out and I had it fixed at Woolwine mind you the part they say has a two year warranty but I had to pay 831.29 (- $50 coupon I had)on a product that supposedly has a 2 year warranty and I had not had the vehicle 2 years (purchased new) I was charged 405.00 for labor on a job that took roughly 45 min to fix. I was charged 147.34 for them to tell me my line was leaking, the line it self was 32.99 and then the coolant was charged at 191.88, they also charged 15.30 for waste disposal on the ac that did not have the coolant in it and I brought the line home with me so they didn’t have any waste to dispose of and I did ask about this I was told that was a mandatory charge! Having to pay that much on a product that should be under warranty is crazy!! Now I do believe that the price was unreasonable in my opinion but what makes me upset is I have always purchased Nissan and never had this problem with them and I will say when I purchase my next vehicle I will be back with Nissan products and yes I know nothing is perfect but really when you pay for a new vehicle you expect it to work probably when you do your routine maintenance at the dealership after all they are supposed to be trained for those specifications on the vehicle. And before I left the service guy was sure to ask me to give him a good review after I had concerns he did not help me with about warranty and such! AC went out again within a week after I had it repaired come to find out Linnie was not leaking and electrical wire was loose and of course for them to look at it again within a week I was gonna be charged needless to say, they did not repair...

I have a little bit of personal history with the Woolwine family. My father, Joe White, was the sales manager at "The Ford Place" in Collins for over 40 years, until he passed away about 17 years ago. The Woolwines purchased the dealership many years ago. Up until then, I never really had to buy a vehicle. I would just tell him what I needed, and, since I was living in Nashville, he would get the paperwork ready and tell me to head to Birmingham (about half way). I would sign the papers and get the car.

Since he's been gone, I've had to figure it out for myself. And I'm still not very good at buying vehicles.

Today, I finally had the opportunity to buy a car from the Woolwine family again. John Woolwine was great from the beginning. I told him what I was looking for. It was a used Ram 2500 with low miles. He had a couple that might would work, and we set a time for me to meet, today.

From the test drive, to signing the papers (which I have dreaded with other dealers), I never felt like I had to be on the defensive. I felt the deal was right, based on my research, and the process was very smooth. I didn't feel pressured to buy something I didn't need, or want. I got the perfect vehicle, for a fair price and it was a great experience.

I'll never have the experience of my dad finding me a vehicle and making it that simple for me, but what I experienced today was about as close as it...

I bought a new 2018 dodge 3500 for my hotshot business. First trip out the rear end goes bad at 1300 miles. Week and a half later after I personally tow the vehicle back 6 hours to woolwine, they replace the bearings and said it was good to go. I asked Brian the service manager what caused the bearings to go bad and he and the tech had no idea. Go out for the second trip, 2600 miles roughly, the rear end goes out again. Dodge sent an engineer to examine the rear end and determined it was machined out of spec. 2 months later my new truck is still sitting around with the part on back order. Woolwine will not give me another truck to rent, nor will they trade for a different truck. I'm out of business and still trying to pay the note on a lemon truck. Woolwine's saying is "we will treat you like we would like to be treated". Mr. Woolwine, is this how you want...