Storage Rentals of America — Local services in Collinsville

STAY AWAY!!! Would give 0 stars if it were an option. Ever since this company came in and bought from "I Storage" it has been a nightmare. Started with SROA charging me for insurance that I had already documented with "I Storage" through my home owners. After numerous calls to the call center (the manager Emily never answers the phone or returns calls), I finally got the insurance charge taken care of. As retaliation, they raised my rate to what I would be paying with insurance the next month. Since then (about a year and a half timeframe) I have had 3 rate increases. Every time I call to inquire (only call center, again the manager, Emily, never answers or responds to inquiries) they say it is based off of "market value". When I ask why they charge so much less for new tenants and why they wouldn't want to keep recurring tenants, the lady said that was a good point but nothing she can do. Bottom line, this company is a money grab and could care less about taking care of their customers. The manager, Emily, never returns calls or follow up with requests. When I inquired about discussing issues with her boss, she refused to give a name or contact number. Do yourself a favor and find a reputable storage company.

*Response to the company (even though the response seems to be AI)....thank you for your reply. I have tried numerous times to call and speak to the Property Manager on site, she never answers the phone or calls back. When you call the property you get 8 rings then the call center every time. I would look into a more customer focused leadership team if this were...

BEWARE OF THE TROY RD LOCATION.......I traveled from out of state to visit this location a couple of days ago (On Tuesday, April 29th) during business hours and no one was there. Not even a sign saying closed or an explanation explaining the reason of absence. No nothing. I called the customer service office and they were not of much help at all. All they were interested in doing was making a sale by phone. They claimed the property manager had an emergency and would be back on site in a couple of days. Here it is 2 days later and no one is still available at this site. I have been trying to view the different unit sizes at this location for several days. No one is ever there. It's unprofessional and it's unacceptable. This location is ran more like an online only type of service!!! The customer service center is pretty rude and unprofessional as well. I asked to speak with a supervisor and the female rep had me on hold for over 20 minutes and never came back to the line. I ended up disconnecting, which is exactly what she wanted me to do!! I had to call back and get someone else who says that the distract manager Tina will be reaching out to me. That remains to...

After reading the other reviews, it looks like I'm not alone in my disgust for this place. I started off years ago paying under $60/mth, and after it was first bought out by iStorage, rates kept going up. When SROA bought it, they raised my rent from $107 to $123, then up to $160 only three months later.

We finally got fed up and cleaned out our unit, most of which was so infested with bugs, mouse droppings, and a number of actual dead mice, that we had to just give up and throw away so much of our stuff, but they wouldn't allow us to use the dumpsters on site, so we had to rent a uHaul to take it all to the landfill ourselves. I called multiple times, and also stopped by the office (which was closed with two notes saying they were either at the bank or at the annex) to close our account, but couldn't get ahold of anyone, so I had to leave a voicemail to tell them we've moved out. I saw at least 5 other cars also cleaning out their units today (more than I've ever seen at any one time), so it looks like I'm not alone in getting out of there. My biggest regret is not moving out long ago when they started raising the rates so unreasonably...