Gibbs Butcher Block — Local services in Columbia Township

Horrible customer service. Young girl (30 or so?) behind the counter was unnecessarily rude and sarcastic. First impressions last a lifetime. I arrived late afternoon, apparently the "kitchen" had just closed 10 minutes earlier even though the sign on the door said the business was open for another hour or 2.

Not a problem, as I didn't need anything from the kitchen, nor anything hot, nor anything cooked. I simply wanted a cold cut sub. To which the girl repeated 5 times that the kitchen was closed. You don't need a kitchen to make a cold sub. Especially after an older woman (50 pr so?), who was very friendly, came over and said that she could slice me some cold cuts. Ironically, I was with a small group and we were in need of around 7 subs. Absolutely no business acumen to turn away that large of a check because you're lazy.

So you can cut and package coldcuts in a bag, but you can't place them on a roll??? This was the worst customer service I've ever received at a deli/butcher. The young girl is I'm serious need of customer service training! I should be able to go in and get a cold cut sandwich during any minute of operating hours. Shouldn't matter if you just opened for the day or you close...

I have been going to Gibbs for over 20 years. Today will be the last day I step foot in that establishment. I had a very nice lady helping me with 5 different deli items that I needed. I browsed around, then needed ground meat. I went to the meat counter while she was slicing all my deli items and asked for help. They refused to help me because another lady was helping me. Even though I was going to be waiting a while because slicing 5 meats takes some time. Then another person asked me if I needed help. They also refused to help me because someone else was helping me. Then, when I told the lady that helped me what happened, another girl behind the counter got involved and told me they have better things to do back there then help a customer. (Even though 2 people asked me if I needed help.) Then she made the comment were hiring. (I already work for a living). I was there for meat not a job. I was amazed how awful they treated a 20 year customer. I refuse to go here again. I will take my business to Chuppas from here on out. Oh and they were not busy at all. It was early in the morning, maybe 4 people in the...

I am a first time customer and have visited twice in the last month. They have a large selection and the quality is great. Customer service does need work. It's confusing to place your order because you don't know where to start. There has been large crowds each time I go and you are not sure where to go to place your order. Today I stood by the lunch meat section to place an order and stood there 5 minutes. There were 6 employees working behind the counter and not one of them looked up. I finally asked if I was in the right place to place an order and a woman told me another person would help me. I asked how ordering worked because I wanted to get other items from the other side of the counter and he asked what I wanted. I told him. I ordered a couple other things, but he acted as if it was annoying to get other things I wanted. The girls working the cashier section were the same. No greeting and/or eye contact. Your employees need to make your customers feel more welcome. I know it gets busy and they are running, but I probably will think twice before...