Columbia Vehicle Emissions Testing Station — Local services in Columbia

I'm rating this location a 1 star. The customer service was very poor. I agree with the person who commented on this a month ago who stated " It was apparent that she didn't want to come to work that day". I believe I had the same person. My experience started of well for 5 seconds, however as soon as your ask for a waiver or anything extra that's when you will notice the poor customer service as if you are asking something that requires 30 mins of their time to do. I should have utilized the Self Kiosk, that seems to be whats rated high, not the customer service of the people who are actually working there. I witnessed on 2 occasions the employees addressing or speaking to the customers as if they were children. However each customer still acted in a professional manner, regardless of the attitudes of the employees, which I commend the customers and myself.

Although the service is quick, this will be my last time coming here and I will not be recommending to any of my associates in the neighboring area to come here or continue. I think the employees ( the employee who assisted me) should have a better attitude if you request something such as a "waiver", the waiver only takes 2 seconds for a customer to request, and only 1 second for you to respond with yes or no or 2 seconds to say let me get my manager. when you work in a place of profession and you are the forefront of the establishment serving, assisting, guiding customers, you should try and have a...

I wish I could call this site and tell them how pleased I was with the technician that performed my emissions test. Not only was he quick and professional (in and out in less than five minutes), but he seemed genuinely pleased to do his job and interact with me and the other customers - and it was cold out! It was refreshing, especially during these hard times, to interact with somebody so cheerful and polite. In case somebody reading this can promote, give a raise to, or otherwise reward this young man, I should say I went to this VEIP today (11/18/20) at about 12:40, and the technician was a young black man with a beard and neon green shoes (maybe 18-20 years old?) at the station at the very end, right next to the kiosk line. I just hope his employers recognize what an exemplary...

I originally planned on using the self serve kiosk to save money (i believe you stay to the right instead of the 6 open lanes) but I came here on a Sat morning around 8 and was feeling relatively lazy and didn't know if the self service would be difficult so I ended up going in on an empty lane. There were only 3-4 other cars here at that time and they were being serviced already so it was quick in and out. I paid, got out of the car so he could plug the stuff in and then he handed me the receipt and it might have taken 5 mins from stopping to starting. Super easy. While I'm a transplant from another state and never had to do this before, I'd take this VEIP stuff over leaving my car at the shop for who knows how long (the state inspection I did before...