Waldoch — Local services in Columbus

I ordered a topper and rack for my truck from Waldoch’s. I was told that they would call me when the topper arrived. I waited until a week after I was told I would receive a call about the topper, and learned that it had been sitting there for over a week. The salesperson told me he had called and left me a message, but I never received any call or message. Then, they tried to push the install date much further out. I eventually got them to honor their word about installing the topper, only to learn that they had ordered to wrong rack. They again took much longer to get the rack I ordered, and again attempted to push the install date back. I eventually opted to install the rack myself, since the integral portion of the rack was built into the topper.

Shortly after I began using the topper, I realized there was a problem with the T handle on the topper, and a piece of the skirting for the door was broken. I brought the truck back to Waldoch’s and showed it to two different salespeople, one of whom I dealt with during the original purchase. They photographed the serial number so they could order the parts, and honor the warranty on the topper. After several months of not hearing from them, I went back to them to find out why. The salesperson asked me if I had an invoice, and I informed him that he had not given me an invoice, but had told me he would take care of the problems I had with the topper. He issued me an invoice for future reference.

After again not hearing from them for months, I went back. I was told the salesperson I originally dealt with had been reassigned back to the install area, but the person I spoke to said he would look into it and call me back. I showed him the invoice from the previous salesperson. He didn’t call as promised, so I went back to the dealership yet again, and he told me they no longer sold the topper I had purchased, and that he was having trouble getting parts. He said he would call me after doing some checking. He never called, and my topper remains un repaired, and the warranty was never honored. Suffice it to say, I will never buy another thing from these people, and would highly recommend that no one else does either. They simply don’t keep their word, or honor...

Purchased a Waldoch Galaxy Van…..absolute Garbage!

Van arrived with (among other things) a passenger window that was cracked from having a sheet rock screw driven through the frame and into the corner of the glass, a busted rear a/c vent (secondary factory installed a/c unit that I paid extra for) with the supply vent crushed behind the paneling , red carpet glue “over spray” all over seatbelt & handbrake, numerous uncapped and loose wires inside fuse box, scratches on exterior paint covered over with touch “up paint”, lose & misaligned wall panels, dirt & dust covered interior as well as scratches throughout the interior. I spent Thirty Six thousand dollars for my Galaxy build (not including the van) and got bargain basement electronics and an exterior paint job with drip marks and ripples. Poorly installed cheap vinyl linoleum, spray glued onto the vans flooring. The installed electronic equipment (TV set, DVD player, speakers) are second-rate, cheap bargain basement pseudo-name brand items that even Fingurhut would carry. Called Waldoch and spoke to Mr. Waldoch himself, extremely rude and obnoxious and couldn’t be bothered. Had to go through my insurance to have the passenger window replaced (who discovered the sheet rock screw through the frame). Waited one YEAR for my van (pandemic notwithstanding) and it was clear that the entire job was rushed. Despite the fact that Waldoch had it for SIX MONTHS.

I should have read up on what former Waldoch employees had to say about the company on “Indeed” (very telling on how they operate) before I chose them as my upfitter (I urge everyone to read up on Indeed before considering Waldoch). Learned one should always vet companies carefully before making a purchase and always consider that “4 star reviews” aren't always genuine. Painfully clear now that once Waldoch has your money that’s it, you're on your own. Don’t trust Waldoch, you’ll be...

This was the absolute WORST experience of my life!! We ordered a van from Freeway Ford in January 2021, the van finally came in January 2023. At that point we were told the conversion was being started. In February 2023 we were told a recall had been sent out on our van & the parts would not arrive until July & Waldoch was not allowed to release our van to us until the recall was taken care of. We told our representative Keith Klein to go ahead & put the aftermarket items we wanted on the van as well as finish the conversion while it was sitting at Waldoch. We sent pictures to Keith of exactly what we wanted. In July 2023 he calls & says the recall parts are in so they are going to start the conversion, then proceeds to ask us if we still want any aftermarket items put on our van. The van sat there from January to July with ABSOLUTELY nothing being done to it. From start to finish this process took 19 months!! Keith’s abilities to his job are without a doubt questionable!!! I highly recommend that you steer clear of Waldoch! This was the most stressful, frustrating & horrible...