Verizon — Local services in Conewango Township

This was the text message I received from the district manager after an eight minute phone call explaining to me that the employee who gave me my phone (in store pick up order, already paid for) was going to have to pay for it out of his own pocket if I didn’t have it activated at their store because it came out of their inventory...

“Jennifer, this is Chris Drexel the District manager from the Warren Verizon store. I looked at the order and I do actually need you to stop in the store to complete the order. I thought I could finish over the phone but this is not working. I sincerely apologize for the inconvenience and I will give you a free screen protector and charger (car or home) for your trouble. If you don't need accessories I can give a $50 bill credit instead. In store pick up is a brand new process and the new rep didn't understand the final steps. Thank you so much for working with me on this. This is my personal number if you have any questions. I am texting because I didn't want to call you at work again. “

I immediately called Verizon customer service, let them know what was happening, and they told me I could have my phone activated whenever and wherever I wanted as the transaction was completed prior to me even picking up the phone.

This is one of the many reasons I will not do business with the “Authorized” ...

Save ALL your paperwork. There’s no such thing as a “free upgrade”. Dealing with this location is so so so painful. After weeks of them not being able to switch over to my new phone and just being sent home with both because they’re closing and I’ve been sitting in the store for hours, I wiped my phone and turned it in against their advice. My new bill is including a 36 month payment plan for my new device in full like I never turned in my previous device. Manager Josh Anderson said there’s nothing he can do because it wasn’t turned in and shipped soon enough (due to him not being able to do his job correctly) for it to reflect on my bill and there’s nothing he can do. “That’s the way it goes” as he said. His attitude was that he couldn’t care less and didn’t even offer to call customer support or an area manager or make any effort to solve the issue let alone apologize. Disgusting management. I called customer support and have had a much better outcome and experience talking to someone that is unfamiliar with the situation and is also ACROSS THE WORLD. I find it really hard to believe there was nothing you could do Josh Anderson when customer support said differently and solved the issue. I will never step foot in the Warren...

Associate Marley was so helpful and informative. However upon arrival briefly after the store opened there was only Marley and the store quickly filled . Very understaffed. Marley reached out to her manager josh after having some difficult with the account and he was unwilling to help his associate even after arriving on location in the afternoon. He directly stated “I don’t know what you are doing and cannot help you!” Aggressively from across the store instead of investigating the problem or trying to help. She kindly asked several times for help from josh and was denied each time. I wanted to purchase more items but declined as his aggression made me uncomfortable in that store. If Joshua is only interested in helping himself he should not be the manager. I see many reviews stating that he is helpful but that is from his own customers where commission can be gained. He is not helpful to employees and shows signs of...