RH Corporate Office — Local services in Corte Madera

I have had several negative experiences with RH and will briefly outline those here while filing individual complaints separately.

I had received a large lantern ordered online which was broken during transit. Small slivers of glass were on the box and coming out of the box as I returned it to a local store. Carrying this item into the store with my arms bleeding from cuts on both arms the staff simply stared and continued their busy work and conversations. It wasn't until I dropped the box to the floor did anyone even say a word to me. I stood there pulling glass from my arms as an employee fumbled with paperwork for the return. I had to find a cloth napkin on display to wipe blood off my hands. It's amazing that no one helped, offered assistance or even handed me a paper towel, then stating that the restroom was for employees only. It's the RH product that caused these cuts and yet not one staff member was even pleasant but gawked at me in a kind of disgust. Furthermore, the replacement lantern I received was the wrong one.

I purchased a wall insert medicine cabinet. The first time I took a soft cloth to wipe it down, I wiped some of the polished nickle finish off revealing brass. On calling they said it my own fault because I rubbed it too hard and offered no further assistance or replacement telling me that I didn't read the instructions properly.

Very recently I purchased sconces from the new 'modern' product line. I used my RH credit to purchase 2 single Cannele scones and 3 double Cannele sconces. When the boxes arrived one large box was listed as containing 2 double sconces, but in fact contained only one. I called customer service and politely the sales person said I would be credited back for the missing sconce and re-charged as the replacement was shipped. I have now been charged for 4 double sconces and the replacement was charged at a higher price than what I had paid. Several emails to the company result in brief statements that everything is correct. This additional charge to my credit account exceeds my limit and may incur additional fees.

Be advised, be very careful when dealing with this company as they are not helpful and in fact,...

I ordered an outdoor sectional and due to late delivery cancelled my order from the Corte Madera office. This was then followed by a 50% fee (for no product) since it was deemed a custom order- which I was specifically told was not the case by the Corte Madera branch at time of order.

I was then called back (customer support office) when I stated my claim and they assured me the women that took my order in (Vacaville) made me aware of the policy and that it was a custom order. The only problem is that I have never been to the Vacaville branch and the order was made from Corte Madera. (the whole conversation fabricated on their side) Once caught in the lie they told me the money was refunded - then sent me a statement with the money due a month later. I called and they refused to pull the phone records for the recorded call and stand by their response that I owe the money. I have been a loyal customer over the past 5 years until this point where customer support is the worst I have seen. I will not...

I just encountered some racial profiling/discrimination at the Charlotte store. I was told there was no more reservations for a 1 person table at 1:30 on a Sunday afternoon, for the entire rest of the day. I went on to open table after being told this and sure enough there were reservations available. I made one and then called to speak with a manager that never returned my call. I work in fine dining and understand the needs of the consumer, and I never feel obliged to comment on a situation but I could tell because of the color of my skin, I was turned away. This store is situated in a high end area, and the minute I walked in the door I felt out of place. I went to purchase a Cloud Sofa, and some brunch and realized that I was not welcomed. I will never purchase anything from them, and will be contacting corporate. The only Brown person even working in the place was attending the bathrooms...although, I never looked into the back of house kitchen. They may have been hidden...