Shonnard's Nursery, Florist, and Landscape — Local services in Corvallis

I used Shonnards for the first time in 2019 for their irrigation; backflow and sprinkler "tune up". I'd initially changed over because they had better pricing than previous company. I did not realize they would charge extra for the sprinklers to be turned on and for each man they sent. I'd paid up front and then got hit with a bill for the rest of the labor, thus resulting in zero savings. I paid the extra promptly after calling and learning why I was charged more. Having more knowledge from that experience, this year I requested same service, but do NOT fix anything. Do the backflow testing and simply check the sprinklers. Do not repair anything, come to me and inform me of anything wrong. I was told everything looked good. Nearly a month later I open up my mail to a bill for "additional irrigation labor".

I spoke to Heidi - a manager at Shonnards and we discussed my bill and how to more clearly communicate to the customer what they are paying for when they use the service. It sounds like my yard is not standard in that I have 12 zones so this could go beyond the 1 hour, which is the typical time they allot for the service.

Heidi assured me that they are taking all concerns seriously, she listened to my experience and will try to educate customers as this isn't the typical experience. She agreed to remove the charges, which I appreciate, and more than that I appreciated the calm demeanor and serious attention to my issue. ...

We decided to put an orchard in at our property a few years ago. We started by going to HD, Wilco, & Jerry’s. We also bought trees from Costco. What I’ve discovered over the last couple years is that Shonnards is either the same or lower in price compared to the “big stores”. However, the quality of the fruit trees and plants in general is SIGNIFICANTLY BETTER than the “big stores”.

Shonnards also has a secret weapon, and that is Darren. The best advice / info I’ve ever gotten from the “big store” employees is not even as good as I can just Google myself, even from their “nursery / garden experts”. Also, it seems like those employees always react as if I’m greatly inconveniencing them by asking for help.

I’ve learned more from Darren in just the last couple of years going to Shonnards than I have in 5+ years anywhere else and every single thing he has told me or advised has been 100% accurate. He has also been incredibly patient and willing to assist whenever I’ve asked for his help.

Shonnards has my business from here on out and a large part of the...

I just got back from a quick trip to Shonnard’s. I don’t drive over there often, because for me, it’s all the way on the other side of town. But when I need any kind of garden product or get ready to buy seeds or plants, I make the trip. When I got home, there was an email from them in my inbox which included my receipt and a pdf with all kinds of info about how and when to use the product I just bought. This is not unusual. Just about every time I shop there, I get an email like that that tells me exactly what I need to know to grow my plant or use my product. Now that’s customer service! I also subscribe to their newsletter because it’s full of helpful info that’s up to date for our area and the season. That’s just a couple of the reasons I shop at Shonnard’s but not the only ones. I also love supporting a local business. Did I mention they have online classes and a really good YouTube channel? And knowledgeable, helpful staff? The list could...