Home Electronics Doctor — Local services in Craigsville

This is the BEST TV Repair experience I have ever had ! My 77 inch Roku 4k went Black Screen 4 days before Xmas which was a BIG deal as Xmas was at my house because I had the BIG TV for football and Madden playing . I went through the roladex of local TV repairman and Electronics Doctor was closest to my home . I called and the man who answered was very knowledgable about my problem and professional . He asked me to text my model number to him and within 20 minutes responded back with a general idea of the issue and got some basic info and handed me over to the scheduling/intake dept. The woman from Intake called me within and hour, also very knowledgable and very professional and very honest and transparent about pricing and the overall repair process . She quoted max of $500. Parts and labor with the initial assessment cost of $75 which was standing and would be charged either way , but would be applied to cost of parts and labor should I procedd. Very Fair! Especially for a TV I paid $4000 for. She also made it clear the process could take a week or more depending on which part was faulty and if needed to be ordered. I told her no problem with this . The next step was being passed to the service technician in my area . Within 30 minutes of getting off of phone with Intake I received a call from Chris , also VERY professional and VERY knowledgable. Chris was very accommodating in scheduling around my crazy work schedule and actually came out at 8 pm the SAME night ! He arrived on time, called me when en route and showed up properly prepared with all of the tools he needed to do an assessment . He walked me through every problem my TV could possibly have and explained in Lehmans terms the repair process and cost . He was even able to put my TV up on tables he had brought in , laying out blankets and being careful was able to open up the back right in my living room and within 15 minutes figured out my problem and again explained thoroughly the problem and reviewed pricing . I paid with a credit card on his device without issue just the $75 to be applied toward the total . My TV had to go to the shop and I did not expect to see it again for another week or so I was overjoyed when I got a call from Chris 2 days before Xmas that my TV had been repaired and was ready for redelivery . The part was already in the warehouse and they put a rush on my order so my kids would have it for Xmas Football . Chris again was very accommodating and dropped off the TV at 9pm the night before Xmas Eve as their office would be closed the next 2 days. He again arrived on time and called first. After he set up my TV including reloading all of my ROKu he went through it with me and we tested together for no further issues . Things looked great and he also was very thorough in explaining the 30 day Warranty on the parts and service . My total bill was $490 and to date my TV has had zero further issues . This was an excellent experience. Great communication, prompt , knowledgable, affordable and most of all hassle free . I would use Electronics Doctor again and recommend them to anyone who needs an electronics repair. Thank you again Chris...

Recently I had a problem with a 3+ year old Tempur Pedic bed frame making a popping noise when moving up or down. I called their hot line and soon thereafter, a service representative from Electronics Doctor in Henrico, Va, scheduled an appointment to come to my home. I could not have been more pleased with the representative, Henry, and the results. I found him to be friendly, a dedicated worker, and efficient. He carefully listened to the issue and informed me of what he was going to do. Afterwards, he demonstrated several times the frame moving to show me the problem had been resolved. Plus, he also went beyond just doing the repair. He lubricated the frame’s tracts to keep the frame moving smoothly. And that was not included in the work order and was considerate and much appreciated. A few days later, I had a question and emailed the office to seek an answer. Within a few hours, Henry called me and gave me a satisfactory explanation. His prompt awareness and therefore response to my question was due to the efficiency of Irina, the office person who was excellent in her communication proficiency. There was another occasion I emailed the business and once again she responded in a timely manner with a clear and thorough message that generated an immediate and positive result. It seems like most of the time now when seeking help, people are too busy or too lazy or just don’t know how to respond to requests such as mine. But not Irina! She was outstanding! My whole experience, whether it be with communication or the actual repair, has been excellent with Electronics Doctor. I plan to use them in the future and will highly recommend them to my friends. I truly appreciated their exceptional service. John Courtney III (Pharmacist...

Was referred to this company by the Samsung web sight. I made the call to them on Aug 7 and was told a repairman would call to make appointment to be at my home. He called me Aug 8 to schedule that date for Aug 10. When he showed up Aug 10 I was told there is a 125.00 non-refundable service charge but that would apply to the part replacement. After checking my tv he said it needed a board and maybe another part. He said the shop would call me with the part cost the next day. Well the repairman called me the next day stating that the shop was looking for the part. Tv is only 2 years old. I never got the call from the shop so I looked on line and You Tube and found the part and how to replace it. I would say that I was ripped off because the shop never called me but I learned a lesson with these people and how easy it was for me to repair it myself. No problem with the repairman, but the shop did not call me back to complete the repair. Word to the wise, google your problem with your tv and you will find several helpful videos along with where to get the part. (UPDATE) The shop finally called me 4 days ago with the part cost and reason they didn't call me. Human error. I understand that. Things happen. They did offer a fifty dollar discount on the repairs but I had already learned how to do it myself. But the BIG surprise they sent me a check for fifty dollars. That tells me they really do respect their customers , so based on that I have changed my rating from...