Modern Stoneworks — Local services in Creedmoor

I used Modern Stoneworks for a kitchen and bathroom counter job in November 2022. There have been several issues along the way that built up to unacceptable service. 1) There was an issue with bad communication between the GC (Countertops, Kitchen and Floors, also in Austin) and Modern Stoneworks. They blamed each other for damage that was done to under cabinet lighting. I heldback the damage from that (around $600 was heldback on a $20k+ job) and, as a result, the company has been rude and unresponsive ever since. Moses, the manager, came to my house to look at the issue and gave great lip service about wanting the customer to be happy and doing the right thing. Since then, he hasn't followed-through on those comments. 2) A few months later, I noticed that they didn't calk all the way around my backsplash. I asked them to come back and fix, whenever they had time, but Moses told me that he was instructed by the GC to not to any more work for me and they give him too much work for him so his loyalty is to them. Not wanting to get into the issues again, I asked if he could simply give me the colour of the calk to match it since he said it probably wasn't a simple white. I have texted 3 times, left 3 message and no response. 3) I installed Dekton, which I was told was indestructible. I dropped a small salad plate and the corner shipped. Dekton said it's an easy fix but Modern Stoneworks (Moses) is refusing to call me back. I am not expecting to have the fix for free but a simple return phone call would be courteous. I have also taken this up with Dekton, since they should know about their suppliers' customer service.

I gave it 2 stars because the actual workers and job was good. The installers were clean, kind and responsible, for which they shouldn't be punished for...

Modern Stoneworks walked the job after 1 month of us waiting for the install. They poorly installed 1/4 of the countertops we were asking for (after measuring them 3 times) and then abandoned the job. Some areas had a 1" overhang while others had a flush edge (the ask was for 1/2" overhang). Usually you want a mostly consistent overhang.

We do not recommend this Modern Stoneworks and only hope to save others from having the same experience that we did. We went with a different installer (STA granite) after Modern Stoneworks walked away (with half our money). STA had a much more sophisticated set up and was significantly more timely and professional. STA did the rest of the job start to finish in 2 weeks. Unfortunately, because we had to pay for the installation twice it cost significantly more than it would have if we had known to avoid Modern Stoneworks in the first place. Hopefully others can learn from...

Terrible company to deal with. I have called several times and spoke with the owner. Never got back with me. I called the office several times and spoke with his manager and kept giving me the run around and never got back to me. Really shame to have people in business that not willing to do their Job. Thank god I didn't hire them It would been a disaster dealing with these unprofessional people. I 'm happy with the other company that did...