My wife went to the Chop Shop for extensions for a wedding where she was a bridesmaid this past Saturday...We went two weeks prior to the the Chop Shop to order the extensions and they said it was still plenty of time to order and get them on time..The nightmare that awaited us I wish I saw coming. First they told us $600 when we asked for information the first time.. They went on to informed us a down payment of half would be put down to order them and then you would pay the other half after the extensions came in and were installed..So we agreed to the $600 and made an appointment to start the process. My wife went to her appointment where they colored her hair and matched the extensions up and ordered the extensions...at the end of her appointment she went to pay the down payment to have them ordered and they told her the price changed and the extensions were only gonna be $388 so her down payment was $194 obviously she was surprised because they quoted us $600 so she asked them if they were mistaken and they said that was the price so she paid the $194 and went on her way. The next day she gets a call from the salon saying they made a mistake and they were looking at the wrong prices from 2016 and went on to tell her the total price jumped up to $800 so my wife questioned them after it going from $600 to 388 and then the whole way up to $800...At this point the wedding was about a week away so there wasn’t enough time to go anywhere else so we had to commit to the $800. They apologize and went on to say that price included extension shampoo and conditioner and installation So she shouldn’t worry everything was included then turned around and charged $80 for installation after putting them in. The very next day several fell out, so we went back up there and they put them back in at no charge like they should have. I figured that would be the end of it..boy was I wrong! We walked out to the parking lot and a few more were loose so she went right back in and they told her they were fine and just follow the instructions they gave her to maintain them which she had been doing since they put them in the first time...The day after that which was the day of the wedding they were already pulling out. My wife went to tame your mane to get her hair done for the wedding because all the trouble she was having she was just done with giving anymore business to the chop shop. Tame your mane had to put pins in the extensions to keep them from falling out. They said the chop shop put them in too high they should be down closer to your ear. The Chop shop had them clear on top of my wife’s head and they were visible...That night after the wedding she showered with the special shampoo and followed the care instructions as she should and before she could even brush her hair they just kept falling out..So two days after the wedding I called the chop shop for the rest of my wife’s extensions because they had two pieces, they then told me it’s their policy to keep my wife’s extensions after we paid $880 for them. My wife did not sign anything saying she agreed or understood the terms so they legally can not keep them. So I now have to fight with the owner...
Read moreNever had a bad experience! Absolutely love the girls there. They are very knowledgeable, welcoming, work with your schedule, and give u advice on your hair. They offer so many services it's not just a hair salon. I go at least once a month and always love how I...
Read moreI have gone to Logan for years now. Logan is passionate about his work and always makes sure you’re satisfied with the results. Always a very welcoming environment in the chop shop! Fair prices for great service. I wouldn’t recommend anywhere else...
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