I called Hoyt Appliance out of Cumberland and had a great experience! Daryl answered the first time I called and even though he was in the middle of something important, he said he would do his best to get to me later in the day. I told him we could wait, but he texted later in the evening to see if we were home. He arrived exactly when he said he would, ran a cycle on the washer and quickly diagnosed the problem. What I really appreciated though is his honesty in telling me that my washer wasn’t worth what it would cost to repair it. It wasn’t the news that I wanted, but I respect the fact that he didn’t try to persuade me to fix a bad appliance just so he could profit. I would strongly recommend him if you need to service any of...
Read moreI called them on Monday and they scheduled me for Wednesday. I called them Tuesday to see what time they were coming on Wednesday. They called me back and said they forgot to schedule me for Wednesday and now had someone else in my place for Wednesday and I’d be moved to Friday. I asked them several times for their base rate to come out to my home and they never did tell me. Too many red flags for me. I don’t do business this way. So unprofessional. I canceled my appointment and found...
Read moreTried 10 different appliance repair shops Cumberland, Morgantown, Altoona, Hagerstown, Winchester, Silver Spring, Bedford and NO ONE could work on a Thor gas range. Hoyt said no problem. Scheduled a time. I had already purchased an oven thermostat. ( oven not heating properly) Showed up on time, took appliance apart, installed replacement ….all in a decent time frame. Charged rate was reasonable and am very happy to have my gas range vack in...
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