Bluewire Cyber & Collectibles — Local services in Daleville

Avoid This Business - Sold Me a Used Product Key and Offered an Illegal Solution Instead of a Refund (Stopped responding)

I went to BlueWire Cyber & Collectibles in Daleville Friday the 25th at about 5:30 and bought a physical copy of South Park: The Stick of Truth (PC edition) for $14.99. The packaging looked fine, and it even had a Steam product key inside. When I got home, I put the disc in my PC, and when running the launcher and agreeing to the terms of service, it launched Steam asking for the code. I put the code that came in the case into Steam but when I hit enter, it said the code had already been activated by another account and was invalid. Basically, they sold me a used or previously activated game.

I reached out to the store immediately (about 45 minutes after I bought the game) with screenshots showing the error, my receipt, the game case, and proof that the key wouldn’t work. Instead of offering any assistance, the owner suggested I use a key generator or code finder to “maybe” get a working code. Not only is that shady and illegal, but it’s completely unacceptable coming from a business that claims to sell legitimate products.

I explained multiple times that I didn’t feel comfortable using an illegal workaround and that I bought the game in good faith, expecting a valid key. I told him I still had the physical disc and receipt, and just wanted either a working, valid copy or a refund. I also recorded a screen capture of all the steps but he either didn't understand that the game was used before and not able be used again or he didn't care cause he got his money. He replied once or twice with dismissive answers, then completely ignored me from Friday through Monday.

I followed up again Monday afternoon and was told they were closed Sunday and Monday, even though I had messaged Friday and received no reply then either. Finally, they told me I could bring the game back by Wednesday for a trade, but I made it clear that I did not want to trade it for something else. I wanted a refund for a product they misrepresented and sold in unusable condition.

They claimed they weren't scamming me because I could just use a key generator, but if you sell a product that doesn’t work, tell the customer to go find an illegal fix, and then refuse a refund that’s exactly what it is.

I did everything right as a customer: I kept the receipt, reported the issue immediately, provided full evidence, and was polite and patient. In return, I got silence, deflection, and shady advice.

After being ignored again Monday, I decided to just call Chase to report the charge and was credited the money back. I do not want to go back in and fight with this guy about it.

Do not trust this place. They sell used keys, dodge responsibility, and when caught, offer sketchy fixes instead of just making it right. Spend your money somewhere that actually respects their customers.

I should have known that something like this would happen. The experience inside the store was just plain uncomfortable. The couple running the place followed me around the entire time like they thought I was going to steal something. I couldn’t browse in peace without one of them hovering nearby or constantly talking to me. It felt super awkward and invasive. I just wanted to look around without being watched and interrupted the whole time. It gave off a really weird vibe and made the entire...

I don't recommend this place if the ownership is the same as 8 years ago. The service was so bad that's how long it's been that I haven't gone back to notice. Now the owner has replied, and although it was also rude, he had a point, so I have edited this to remove the unfair portion. All the accounts from friends, family and customers I had in a local restaurant and real estate office where I worked for years had nothing to do with my personal experience so I have removed that.

In my opinion a good business owner would try to make up for all the poor service myself and many other customers received, but instead this person seems to think that further berating paying customers and continuing to talk down to them and be rude is a smart business move. 🤷

I went in for pc speakers. I was charged $10 for a set of Dell speakers. The necessary adapter was not included, even though the owner had it, but said I didn't need it. When I got home, the speakers did in fact need the adapter. I called, but the guy didn't answer. I left a message and my call was never returned. Luckily, I had an adapter so he tried to screw me over, but failed. Substandard...

DO NOT WASTE YOUR TIME AND HARD EARNED MONEY HERE. Went there to get a few games from him and the simple fact he is not willing to sit there and test your game and make sure it works he just sells it to you. Winded up having to bring an Xbox game back because it wasn’t reading properly, took it back he cleaned it (supposedly) and the game never worked again after that. Very unsanitary, will stand very close to you, store is just a huge mess. I don’t understand how they get around in there. Uses EBay listing prices, next time you go to his store be EXTREMELY cautious on what you buy. If you want a better experience if you are a retro fan I suggest taking a trip to a better store. Update. He also can’t take a bad review wants to “insult” honest reviews and doesn’t have a problem with good reviews. Nobody expects it to be “perfect” we expect to not feel uncomfortable and uneasy being followed around at an unusually CREEPY distance. Owners are quite creepy and shouldn’t have a business open if they can’t accept a bad honest review. Do better. Makes you look bad that way not sorry and I didn’t miss my lollipop felt good to get...