RAOFACTOR Design House — Local services in Dallas

While I was happy with Shaun's services for most of the planning period (which is why I'm giving 2 stars instead of 1), his execution during my wedding weekend was subpar at best. He overpromised, overcharged, and underdelivered.

Pros: Creative genius Friendly Will spend time hashing out ideas with you

Cons: Under-delivery: this was my biggest and most frustrating issue. We were promised SO many things, and while many of those things were done, there were a significant portion (both event and cost-wise) that were underwhelming and not at all what we were promised. -Shaun had an idea to use 2 massive trees filled with greenery and florals as the mandap instead of a traditional 4 post mandap. When he described this and sketched it out, it looked amazing and I was so excited about it. That was one of our larger expenses during the wedding weekend and when I saw the trees on the mandap, I was so disappointed. The trees looked scraggly and barely covered in greens, let alone florals. They looked as they had in the warehouse during one of our in-person meetings without any additional work. -I'm not sure of all the reasons why they weren't able to deliver what they had promised AND what we had already paid for in full (see #3), but I think it was partly that Shaun was not there in person producing the wedding, and we weren't able to see the full design in mock-up (ie, the trees). Shaun would give us a glimpse of it and say that it would be like that, but bigger. Maybe that was my mistake and I should have been more assertive in wanting to see what they would look like on wedding day. I think the other part was due to a lack of manpower on the production team. It is not my job, as a client, to know how many people will be needed for all of the production, that is RaoFactor's job and they underestimated. Shaun should have been better prepared with a bigger team for what they had promised us (instead we had incomplete production and delays during the wedding and excuses/blaming other parties afterwards) -This was an outdoor ceremony and we wanted shade and Shaun told us that while we wouldn't have complete shade, the trees would be so large they would provide some shade, and we would have a halo with hanging drapery to supplement that. The trees provided no shade because they weren't even half built out and the halo was a tightly wrapped ring that served no purpose. -Not only did Shaun overpromise, but when I brought up the fact that they underdelivered after the wedding, they were unprofessional in blaming other vendors for their own shortcomings and taking no responsibility. Poor communication: In the 2 weeks leading up to the wedding, it was like pulling teeth for me to get responses about updated floor plans, last minute meetings, dance floor designs--I picked a dance floor design out of 3 options, that wasn't even what I had really wanted, 3 days before the wedding, and paid premium price for it. Payment: Not only do they make you pay 100% of your invoice before the wedding, leaving no room for you to decide if everything was as promised, but they will constantly be after you for payments and when you're trying to reach them about design 2 weeks out, they're extremely unresponsive. Miscommunication during the wedding weekend: between RaoFactor and other vendors, between RaoFactor and myself -This was a constant struggle throughout the wedding weekend. Instead of enjoying my wedding, I was being told either by the planner or Priyanka herself that things were delayed, damaged, or not as they had expected when all of this had been communicated clearly beforehand.

This is the abridged version of all my complaints about RaoFactor, but probably the things we had the most issue with.

It is SO disappointing to spend all this time, effort, and money on your wedding where you expect to see everything you're promised and instead are spending your wedding weekend worrying about what your design team didn't do and if they're...

I just want to start this review by saying that I was incredibly pleased with how the decor at our wedding turned out, but it was overall an awful experience, and one I would never do again with RaoFactor.

We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment.

We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shaun’s office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told “Shaun will Zelle you today”. No Zelle. Then finally, “Shaun will Zelle you when he sets up the day of the wedding.”

The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returned—low key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables.

I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took them—like a bride knows what happens during her wedding—and if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary.

One month goes by, I finally get an email invoice for $1,187.50—outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangement—I call bs, people leave with flowers after a wedding all the time.

By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned.

This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend...

I am extremely disappointed with Shaun and his entire team. They completely failed to deliver what they had promised. The quality of the décor was far below expectations, and the wedding mandap decor — the most important and memorable part of my big day — was a complete disaster. My wedding was on April 21st 2025 at Knotting hill place, Dallas Texas.

I was shocked and heartbroken when I saw what they had done. After trusting them with full payment in advance, they delivered an outcome that was nothing short of a nightmare. This level of service is unacceptable for any couple who dreams of a perfect wedding. He promised me mirror aisle and he had something different which is not as reflective as mirror.

Shaun made countless promises — saying he would bring my vision to life, that everything would be “exactly as I imagined.” But once the contract was signed, the story changed completely. Even the final quotation and concept they provided for the mandap were different from what was actually delivered.

No words are enough to describe how disappointed and cheated I feel. If you are getting married soon, do yourself a favor — stay away from this team. Don’t let them ruin the most important day of your life the way they ruined mine.

BEWARE — they take your money and leave you...