Furniture Of Dalton — Local services in Dalton

I'll start this review by saying the sales floor is full of beautiful furniture in a broad range of styles and manufacturers. I went there specifically because they had a few American-made brands in which I was interested. The sales people were great face-to-face; they were patient with me while I selected the specifics for my sectional and were happy to work with me financially. I was informed it would take around 8 weeks to manufacture my sofa which I expected. Then March 2020 happened... Unfortunately, there were some unforeseen circumstances due to COVID that shut the manufacturer down for two months. I ordered my sectional Feb. 2, but NEVER received ANY notification in regards to the shut down or if there was even a potential timeline. May 1 (THREE MONTHS LATER) after not hearing a single word from FOD, I emailed the sales rep where she informed me the manufacturer was closed. May 31, I emailed again to check-in and was informed they were completing the manufacturing and I could go ahead and pay for my sectional. I paid in full. I didn't hear anything further until I contacted them again late June only to find there had been some miscommunication on their end resulting in no one contacting me. I FINALLY picked up my sectional July 5, only to find a puncture in the arm of the sofa. (They were VERY prompt in returning my panicked phone call regarding the damage, so plus for that). However, I was never provided instructions on whether I could or couldn't use the damaged piece, if I needed to keep it wrapped up, if they would need to take the entire sectional back, if they needed the pillows, etc., so I had to make my own assumptions. It was then another 3 weeks for FOD to pick up the damaged piece and another 4 for the manufacturer to repair it. I finally was able to utilize my sectional in full come early October. My simple advice to FOD, contact your customers before they contact you. Unfortunately, the lack of communication was far beyond what I ever want to...

Bought a Bed and 2 Nightstands for a guestroom from Furniture of Dalton Worst piece of furniture I've EVER seen in my life. And I'm not exaggerating at all. Look like they threw it together right before I picked it up. First of all, it's supposed to be a distressed/antique look, they couldn't be bothered to actually painting the whole items as many are only partially painted and a completely different color on the backside. The side rail started to separate upon taking it out of the box. Wood has gaps everywhere, is uneven everywhere, yellow stains everywhere. They didn't even bother to remove the hardware bolts, they just painted them to the headboard and footboard. I wish I was joking but I'd rather burn this with fire than let it even sit in my house. I'd give them a negative 5 for even having something like this in the store if I could. Glad I didn't have to pay $300 for delivery for them to charge me to come back and pick it up. Can't pack these items up...

On a recent trip to the area I had some extra time and stopped in. Sarah was super friendly and was able to strike up a conversation with me right away. I ended up sharing that I was there for a job interview and am wondering how to integrate a home office into my existing living space (if I get the job!). She was so knowledgeable and suggested several tasteful approaches on what to get and how some minor changes to my living area would make a huge difference. I am so impressed with the assortment at Furniture of Dalton and now have confidence to make changes at home, thanks to Sarah! ...