Food Lion — Local services in Danville

My infant son has had to switch formula a few times due to acid reflux- I’ve never had a issue exchanging the unused, still in date formula until I had an interaction with Kim(management). She stated that she was not allowed to exchange this particular formula bc I could have “potentially” bought it with WIC. After I explained to her that I didn’t receive those benefits and if I did , I wouldn’t be trying to exchange for what I needed because WIC would have put that new formula for me to get to begin with. I had other formula that was a similac 360 brand and was able to RETURN those because WIC doesn’t cover that brand and she gave me cash back for those, in which I purchased what I needed. Once I left, I looked up the policy for formula and it clearly stated, any formula can only be exchanged without a receipt for the same brand- which I was trying to do. She also didn’t follow this policy that she was trying to present to me because she gave cash back for the 360 brands. She needs to learn a lesson or two on how to one- know her policy and two customer service. She was unpleasant and she made it seem like her customers are a bother to her because she had to end her call that she was having in the office . I ended up calling another foodlion and they gladly accepted the formula and didn’t speak to...

Tell you the truth it wasn't anything I needed I didn't find & prices wasn't bad store employees are actually very nice quick to help you find what you're looking for it's just that good old family amposthere that just really make you feel like you're not seen as a customer but more as 1 of the family. I'VE never been harassed,mistreated or had any problems with any food lion in my city ever!!! FACTS!! I don't know how yours is in your hometown but around here thats family and family never forget who was there...

Standing at the deli for about 10 minutes now and nobody has came. I asked the manager if the deli was still open and he didn't even know if the deli person was still here. So it's 8: 41 can't find the deli person. i get attitude from the deli person when they finally arrived. Tells me they're not open for slicing meat.

Had the benefit of waiting in line while employee explained entire MVP website to customer.

The whole place smells like...