Clarendon Hills Cemetery — Local services in Darien

Please read your purchase agreement (contract) carefully! I made my purchase for my father's final resting place during a time of great suffering and sorrow and signed without being in the right state of mind. Now, a year and a half later I am trying to get the monument up and I am told that porcelain photos are not allowed, despite their rules and regulations only calling out ceramic photos. When I escalated and complained (because a family next to me has porcelain pictures on their monument which is only a few years old) I was told that was a mistake, the cemetery missed it, plus, the owner's personal assistant, Heather Kelly, pointed out that the contract I signed states that "rules and regulations can be changed at any time without notice to me". Please don't bury your loved ones in this location, they do not care about you or your deceased.

Response to owner comment: Your rules and regulations call out ceramic, not porcelain. The two are different. Regardless, if they are such a hazard and for safety purposes, both for your visitors and employees, you cannot allow them how come another family next to me has them and the “mistake” is not corrected. Either they are extremely dangerous or they are not, you cannot have it both ways and allow it for one family but not for another. They are present in your cemetery yet you claim they are extremely dangerous. You make up the rules and regulations as you go along and take advantage of the fact that people are grieving when they come looking for a final resting place. No one in a right state of mind would sign a contract saying that the rules can change at any moment without any notice. This is a final resting place we are talking about, a place where myself and my loved ones will be for eternity, why would anyone in a right state of mind relinquish any and...

Beautiful cemetary. The customer service here is awful. AWFUL. They are untimely. We buried my grandfather here in November of 2012. It has been a BATTLE to get a headstone. Absolute nightmare. It is now August of 2013 and still no headstone. Gorgeous place. We got the plot so my grandmother would be close by. Now she just comes here and is sad because nearly a year later, she can't find her husband. I've called numerous times about the headstone. Personally I think the Cemetery does it on purpose so you get so frustrated that you go with their internal headstone sales department. We opted for an outside company because it was so much cheaper. We have called, the company handling the headstone has called. Shame on you Clarendon Hills Cemetary and shame on you, Scott Troost and your family, for not fulfilling your commitments in a timely fashion. Plan ahead because this "family owned" business doesn't care about your family. Be...

I thought I knew where the grave was but walked and walked and did not find it. Went to the office and the lady (I am sorry I did not get her name) not only gave me the information but had a grounds person meet me and show me where the grave was located. Florentino met me and we chatted. He remembered (!!!) doing the ground work for the person that was buried there. I know he was telling me the truth because he told me the person was a very large man. He would not have known that if he were just trying to tell me a story. Maybe he remembered because the burial was huge and heavy (!!!), but it was amazing that he remembered and shared that memory. My friend died in 2005!!!! What a memory. Thank you so very much...