Decatur Athletic Club — Local services in Decatur

I would like to express my opinion about this club. I was a member of Decatur Athletic Club for a year. I am highly dissatisfied with a front clerk service person as my membership was cancelled without any notification, they had issue of processing payment and did not contact me directly over the phone but just cancelled membership with no notice. Today on July 14 2019 I wanted to work out and use pool for swimming and front clerk stated that I cannot and did not offer any solution to resolve this matter. I asked for temporary permit to entry and she declined. It was like slap in the face. So this place now has lost my business since their customer service is so poor. And I will never recommend this place to anyone. Their prices are way too high for membership and service is so bad and needs improvement. I am switching to another Health Club who had better service and better pricing. This country stands by it service. This place definitely needs to be better, if they want to stay in business. Ola Atkinson Owner Ola's Deals on Wheels July, 22 2019 Lauren General Manager has reached out to me and offered solutions and she did resolved the issues, so I have reconsidered and decided to give them another chance to stay and continue my...

Excellent facility with much to offer. Arguably one, if not the only gym/club with the most to offer in Decatur. Options are already pretty scarce in this town, but the DAC delivers. Wide range of tennis and basketball courts, indoor/outdoor pool, locker rooms, steam rooms, hot tubs, and especially gym equipment for even your most experienced lifters. Very retro equipment and facility. However, I have never seen such well maintained and clean Cybex equipment as well as others. I've seen plenty of newer, modern gyms with equipment in tremendously bad shape and poor cleaning routines. You can always expect machines to be widely accessible and usable majority of the time. Staff and other patrons are always friendly and welcoming. My only small gripe, is that you can expect the steam room (in the men's locker room at least) to be down every couple months due to a bad part. I would honestly prefer it be replaced with a sauna as it's getting in rough shape. Other than that, always a great experience, and suggest to any of those...

The 5 stars reviews are clearly before the new management in 2023. The new management of this once fantastic facility has ruined it.

Rather than spending funds on branding, the new management should have spent funds on HVAC, facility repairs and cleaning. There has been no air conditioning in the gym facility for the ENTIRE summer, which would have been received better by the members had the owner not lied to the members about the repairs. We were given wet towels as a consolation.

It’s obvious this new owner has no business sense as the emails from the owner are negative, emotionally charged and grammatically incorrect.

It’s disappointing to be treated so poorly.

This once clean and friendly facility is now filthy, with a staff of unkind and unprofessional employees (with the exception of a couple of people). The new owner clearly knows nothing about running a business or customer service. Everyone I speak to in the club feels the...