Delaware Meats — Local services in Delaware

Bought a half cow from a farmer and used their butchering services. Had two issues. One was missing English Roasts and the second was I specifically asked for Texas-style plate ribs but received traditional short ribs.

They offered to do the right thing on the English roasts, but basically told me to pound sand on the ribs. I explained that I spent a lot of money on this and ordered a certain way that I can’t get anywhere else locally. Their response: the guy who originally took the order on the phone didn’t know what I meant.

When I kept pointing out to the guy I was currently talking to that that’s not how I ordered them, he said “but you got the ribs” as if the problem was the ribs were missing and “that kid doesn’t know what Texas-style are”, as if that absolves them. No, I ordered $1.5k worth of meat a certain way, paid you to do it a certain way, and it wasn’t done that way. It was alluded to that they had an internal conversation about the mishap before I picked up, but they didn’t say anything, guess they were just hoping I wouldn’t notice.

Guys, if you had just explained to me that you all made a mistake, you’re a small, local business that can’t really do anything about it right now, we could have worked something out or just moved on. Mistakes happen, but this was the...

I ordered a quarter of a cow earlier in February and was told to expect it by the end of the month. The end of the month came and went, and I didn’t hear anything from them. I called back and they told me to anticipate it the first Wednesday of March, which also came and went, and I didn’t hear anything from them. I called back again, and they apologized, and told me it would be available this Friday (3/13). I called this afternoon to see when I could come pick it up, but was then told it would not be ready again for at least two weeks, at which point I cancelled my order.

I am not sure how they are so inept at estimating what orders they can or cannot fill - but being misled over and over when I could have gone somewhere else has been immensely frustrating. I’m sure the product is decent based on the reviews I read, which is why I chose them in the first place. However, even though they might be busy, they can also communicate and care. I find it particularly insulting as a customer when the business cannot honor its word and makes no attempt to take any initiative in making it right. To me, this reflects the pride they take in their business, which inevitably must show in their product. I am going to assume that I am better off not having gotten...

I have never been before and drove there to see what they had to offer. They have no in store purchasing right now, only phone or online. In case the owner or manager reads this I am not interested in making my first purchase without seeing the meat and interacting with employees. Additionally when I googled your store it stated there was in store shopping. When I arrived there was a piece of paper in the door window stating no in store shopping. Maybe you can open up soon or at least correct google. Your star rating is low due to poor information. If you open for in store shopping sometime soon, I would be happy to change the rating and base it off customer service, price, and quality of the...