FedEx Ship Center — Local services in Denver

Customer service clerk switched the shipping labels for two packages, so the packages went to the wrong places. I went up there for a refund and the clerk blamed me. I am not sure how it is my fault since she printed the labels and placed them on the packages, which I purposely separated to prevent confusion). The same clerk could not issue me a refund because she did not know how to look up my order even though I had the tracking number. She claims FedEx has not trained her to do anything. She gave me a phone number for the location, which no one ever picks up. She gave me the direct email of the manager whom never responded to my request. This location has no public number. I have to keep calling the automated number, which today told me they could not find either of my tracking numbers, even though the billing department told me to wait to call until today because it takes their billing system a few weeks to catch up with their shipping system, so I would not be able to even request a refund until 2 weeks after I shipped the packages. I will never ship with FedEx again in my life. Too many issues. I am out $50 plus the cost and time it took me to take the toll to...

Not sure what caused FedEx to suddenly forget how to properly deliver packages, or show good customer support when they make a mistake, but FedEx won't deliver to me due to too many recent, but justified complaints about driver negligence.

Parking heavy duty truck in freshly poured driveway that isn't rated to support the weight of truck. (FedEx response. Driver informed. Hasn't happened again. Good)

Multiple signs saying to leave large packages in front of garage ignored for a while, but eventually fixed.

Leaning boxes that say do not stand on end against garage door. Wasn't notified of delivery, opened garage and products crash down into the garage causing damage. (FedEx response. Driver informed)

Caught driver in the act the second time, pointed out to not lean them, driver kicked boxes over, didn't finish delivery and speed off. (FedEx response. Refuse to deliver here without informing me of this decision, resulting in a major loss of my time and revenue... Thanks🙄. Ask to talk to a supervisor, get hung up on. Try again, get shuffled around and eventually hung up on again. 👏)

Rating may or may not change pending...

If I could give this place a zero rating I would! They lost my son's pet turtle which was a surprise birthday present he had been asking for since before Christmas! They don't care that a live animal is at stake and have zero care for the safe keeping or for the sanity of the people waiting on the other end!!!! Impossible to reach a real person to find out anything and even though he was here at 4pm they couldn't manage to get him out and are keeping him overnight. Worst experience I have ever had with any shipping ever!!!!!!! Not to mention I spent hours on the phone getting no where close to finding anything out the whole time they had lost him and then spent 15 minutes on a blank phone call that I thought I was on hold on only to find out there was no one to answer and then asked to take a short survey of...