Caribou Coffee — Restaurant in Denver

Terrible customer service. Poor barista training. I have spent over a hundred dollars at this location. I'm an employee in the airport so I visit Caribou frequently, but I will NEVER go back. Last week I ordered coffee and after the woman put it on the counter she never called out which coffee it was so other customers and I were just standing there waiting. If the employee would've said which coffee it was I could've grabbed my coffee and left instead of standing there waiting. A few days after I ordered a pumpkin white mocha blended. When I got the drink there were visible coffee grounds. I took a sip and the coffee grounds were in fact in the drink. I took it back she asked for another drink to be made. Not once did the employees apologize. I understand that sometimes a few grounds will get in the coffee but this was a lot. A simple apology with my remade drink would've been nice. I went again this morning and ordered a hot pumpkin white mocha latte. Again I take a sip and feel grainy coffee grounds. This time I went back and requested a refund. I told the manager that this was the second time I bought coffee that had coffee grounds and she preceded to question if I was sure that the drink had coffee grounds in it. My Co worker looked inside the coffee when I took the lid off and saw the coffee grounds too. I just wanted an apology. It was very unprofessional of the manager to not offer a complimentary drink but let alone not apologize whatsoever. I have worked in hospitality before and if a customer complained for any reason I would offer an apology and fix what was wrong. Caribou will not be receiving my business again. I'll just start bringing my...

After a super early flight arriving back to DIA, I was excited to get my favorite drink at Caribou. There’s none local to me anymore, as they have shut them all down close by, so when I went up to order, I was pretty sad that they only had white chocolate as a chocolate option for iced/blended drinks. It surprises me that 2/3 of the chocolate options were unavailable, in a busy airport, on a Monday morning. It may have been a blessing though, because the drink my husband got was $9. Airports are generally higher, but holy smokes. There’s other Caribou’s in the concourse levels, but since we left security as an arrival, not a departure, we weren’t able to check them out. Caribou has some great options.. just stinks when you can’t try them because they don’t carry...

This was a dreadful experience overall. I thought I would order two scones and a coffee before I had to hop on my flight. If I could go back in time to rescue my $15, I would call Marty McFly in a jiffy.

Blueberry scone was dry and I could hardly taste blueberry. Boring overall. The apricot scone looked nice but gave me PTSD flashbacks when I tasted it, to when I was sick as a little kid and my mum would give me the apricot medicine to drink.

The coffee - oh my days. Wayyyy too hot and was burned harder than Clarence when Eminem roasted him in 8 Mile.

The servers were nice and friendly so I’ll give them that, but the quality of the products are so sub-par, even for airport food. If you’ve got $15 you just want to get rid of for some reason, this is a great...