Will never shop there again!!! Let me just start by introducing myself. I am a 28 year old black female and I drive trucks (18 wheelers). It’s bad enough the trucking industry is a “man’s world” and women either get commended for being behind the wheel of a big rig or either frowned upon from those who feel like we are stealing their territory. ANYWAY, I went into this Ace Hardware store in Dillon, South Carolina to purchase two keys for my Volvo Semi truck. There was an older white gentleman in front of me and the white lady behind the desk was just all smiles and engaging in conversation with him whilst finishing up his transaction. I grabbed a keychain off the rack behind me and when I turned around, this lady and I made eye contact and I smiled at her as to say, “hello”. She just looked me up and down in utter disgust and looked away. I just said, “wow”, to myself and tried to brush it off as to her having a rough day (I know because I’ve worked customer service jobs before). So, after the gentleman in front of me left, I approached the counter and she didn’t even greet me. She just looked at me so I said, “Hello, ma’am. May I please have two keys made for my Volvo truck.” She rolls her eyes and says, “I come in and the first thing I gotta do is make some keys.” She then storms off and grabs a binder and puts it on the counter with “attitude” and shakes her head and says, “You gotta tell me the model of it. There’s all kinds of different models of a Volvo truck.” Yes, she was correct and I didn’t argue with that. The fact of the matter is that she gave me such disrespect before I was even at the counter. So I said, “You know what, I’ll just come back. Give me my key back.” She placed the key in my hand and I walked out leaving that keychain I had picked up on the counter. I wasn’t about to give her my money. I cursed amongst myself because I was really infuriated and I heard the woman say, “Ma’am”, as to call me back to ring up that keychain. I went to my car and was about to leave but I just felt the need to go back and confront her. I didn’t want to do it while there were other guest behind me, but at that point, I didn’t care. I went back in there and this time there was a black gentleman in front of me. She finished the transaction with him and when she saw the fury on my face, she forced a smile on her face and told him, “Have a nice day”. So, he left, and I came to the counter and I said, “Look, I greeted you with a smile and asked you kindly to make two keys for me and you roll your eyes at me, shake your head, look at me with disgust and THEN you have a problem with making the keys??? That’s what you’re SUPPOSED TO DO!!! THAT’S YOUR JOB!!! It doesn’t even take long to make a key!!!! I gave you respect and you should have returned it!! That’s not proper customer service. I don’t care who wronged you and what color they were, but that doesn’t have anything to do with me. That’s not fair to me and I see the way you treat people of color and you are a RACIST!!!” She says, “Wait, will you just let me explain?” I said, “No, there’s no justification for the way your treated me. I didn’t do anything to you but be nice, but that’s okay, I should’ve known you people were racist the last time I came in.” Yes, I was there about 6 weeks ago to get some other keys made and got the same “cold shoulder” treatment from her and another young white lady, but it wasn’t as bad and direct. Like I said, I just brushed it off as them being busy and I know the stresses of customer service. But, this time it really hit the fan and I would never, ever recommend their services. This happened 8 months ago but it still bothers me to this day every time I ride past there. I hope those people get the karma...
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