Claysville Family Practice — Local services in Donegal Township

I just received a certified letter from Dr White eliminating me as a patient of hers because she said I was too aggressive with staff. I tested positive with Covid on a Monday late afternoon. I called and left a voicemail that evening for Dr White to please call in a Rx for Paxlovid which is used to treat Covid as soon as she could on Tuesday morning so I could take TWO doses on Tuesday ( it is VERY IMPORTANT to get those first two doses taken AS SOON AS POSSIBLE!) I called Tuesday morning around 10AM to see if the prescription had been called in to my Pharmacy. No it wasnt. Had Dr White been given the message, YES. I called back at noon before their lunch break. SAME THING— nothing called in for me still. Meanwhile, I am as sick as a dog. Finally called the office again at 2:00 and asked if I could talk with Dr White to get her to call my Rx in. FINALLY, I got a call from my pharmacy saying that Paxlovid HAD JUST been called in. THIS IS WHAT DR WHITE CALLED AGGRESSIVE BEHAVIOR WITH THE STAFF— verbal phone calls asking for a simple prescription. My husband and I had planned on seeking out another PCP because this WASN’T The FIRST TIME there was a LONG DELAY in hearing from Dr White regarding test results, or requests for bloodwork. PLEASE don’t go to this practice if you want good quality care. Their website sounds like they will PUT YOUR CARE as their first priority, but don’t trust them on treating you as if your care really matters— they may get to you,...

I am extremely disappointed with almost every interaction I've had with this facility over years and years now, but I blame myself for staying this long. Phones are never answered, and answering services (machines) are only available during business hours, which makes no sense because you have to leave a message regardless. Their office staff is non-communicative; it takes multiple calls to fill simple prescriptions, and they have filled my last 3-4 scripts INCORRECTLY. Most recently, I had to switch doctors to fill scripts because mine left the practice with no notice to me. Even though I have been with this practice longer than the doctors currently practicing there, they had the nerve to tell me they did not feel comfortable continuing to fill my current script (which was prescribed by THEIR office) without the doctor even SPEAKING to me first. This is a slap in the face. I am not comfortable continuing to go to this practice, but I don't know how to begin to even find a new doctor during this...

Normally not bad when I go into the office. However. Called in to get a prescription refilled while on vacation. Granted it was the day before Christmas. They said they would have the doctor do it. Hours later when I stopped at CVS they had not received anything from the doctors office. When I called the office to get an update I was pushed to Voicemail before noon and left a message asking for them to call me back. Here I am. 3 days later and still haven’t received a phone call. I don’t like leaving bad reviews because it could be a mistake or what not but this isn’t the first time I’ve had communication issues with this office and normally once you get ahold of someone they aren’t exactly friendly....