Lab Alley — Local services in Dripping Springs

Horrific Experience (followed by horrific customer service). I bought a bottle of Phosphoric acid back in December of last year. I didn't need it until now (August) and when I opened the box, it was completely empty except for the packaging peanuts. Honest mistake, it happens, so I reached out to customer service. They not only refused to properly fill the order, they also refused to refund me. Told me it was outside of the "Return Window". There's nothing to return here, Lab Alley took my money and sent me an empty box. Unbelievable. Unacceptable. As I've read though other reviews, this type of customer service is commonplace with this company. Buyer Beware.

Follow up Response to Lab Alley: Lab Alley made a mistake; I don't believe it was malicious or intentional, but an empty box was sent to a customer. I provided pictures of my empty box for proof. I'm not asking for anything free here, I simply want the product I ordered or a refund. $60.06 might not mean much to Lab Alley but it means something to me.

When I make a mistake, I try to make it right as soon as I know about it, whether that be a day later, a month later, or 5 years later. It's so easy to make this right, and as we can now all see in Lab Alley's response, they are unwilling to do so.

I will happily remove this review if Lab Alley comes through with the product or the refund. It's a shame it had to escalate...

Absolutely positive experience, which was my first with Lab Alley. I required highly purified, non-poison-containing (aka non-denatured) Ethanol for the creation of tinctures from powdered supplements and medications, to achieve greater absorption and bioavailability, more rapid onset, miscible solubility of hydrophobic substances, and the safety provided through volumetric dosing procedures. I can walk a mile down to the grocery store and buy enough booze to be plastered indefinitely, with every health-deteriorating aspect associated - but as common sense rarely accounts for legal particulars ($$$), easily obtainable ethanol of such purity is dosed with literal poison "for safety". Lab Alley provided an unadulterated, kosher, USP and food-grade qualified product that has perfectly suited my needs. It was shipped safely, expediently, and at reasonable prices given the aforementioned, as well as the quality of their products. Highly recommend, and will be a...

TLDR: Horrible customer service, I strongly recommend stearing clear of this business.

Here is the timeline: March 21st: ordered product with 6-8 business days before retailer ships order

April 7th: Emailed for update, no response

April 17st: Emailed to cancel order due to lack of response.

April 21st: order shipped

A few days later I got multiple calls because they couldn't get my payment procssessed. It's funny how responsive they are when they want your money. I told them I didn't want it anymore and they needed to take it back. We ended the conversation without a resolution. Somehow they figured out how to process my payment. I tried to challenge the charge with my credit card company but lost the dispute because they had delivered the product although it was a month late and after I had told them to cancel it for lack of communication and...