Batteries Plus — Local services in Dubuque

As far as the employees go the service was great, very friendly and professional, and my phone was repaired pretty quickly same day.

I took my phone in for a screen repair. I was charged $180 after tax. I noticed on the invoice it said "un branded" screen and asked. The replacement is a generic non branded screen as they are not an authorized repair place for genuine parts. (red flag 1) I feel like with a generic screen it should be WAY cheaper firstly. I was told the screen had all the same specs it just wasn't an original manufacturer part.

After getting the phone back I noticed the screen, which should be flush and even with the body of the phone was ever so slightly not flush, and after just 10 to 15 minutes of normal use (YouTube, Facebook, etc.) it got HOT. like REALL HOT. (red flag 2) I called and got voicemail, left a message asking if there were issues with new screens getting hot, left my phone number and did not get a call back. With the screen no longer flush with the edges of the phone I thought it would be more likely on a drop to hit the screen rather than the metal bezel of the body. (red flag 3) over the course of the next week the phone continued over heating and I also had reduced battery life so the screen was drawing more power than it should compared to an original genuine screen. (red flag 4) and after just a couple of weeks, literally the first time I dropped the phone, and not a bad drop from far off the ground, it cracked and spider webbed, as I figured it would.

Will never bring a device back here for repair, as I paid $180 and now instead of doing it again I am just getting a new phone next paycheck and have to deal with a brand new screen shattered for a couple weeks. For reference I had my phone for almost 3 years and dropped it plenty of times before it broke, leading to this repair. GET...

My husband went in to Batteries Plus to get 2 batteries put in our car remote. When he left he looked at the receipt and noticed he was charged $47!!! These batteries sell for $2.99 ea. at HyVee. He went back in and asked to have the batteries removed and wanted a refund, because $47 was too much for 2 Sml batteries. The guy told him that the sale was final and there was nothing he could do about it. He said that half that charge was for a lifetime guarantee on the batteries. My husband did not sign anything to the effect that he wanted a warenty on batteries. We don’t even plan to keep this car. The guy was very rude saying he would call the cops and have him removed from the store if he didn’t leave. My husband is a very calm mild mannered man, has never raised his voice to anyone. He just left. We have patronized this store many times, but never again. Who treats people like that!?! When he left the house I asked him to just pick up a few batteries and we would put them in ourselves. He said no that he wanted to give them our business. Well...

terrible service from a guy named Don. He dropped the f bomb about 40 times and was raising his voice at me. i just went and got the phone fixed there the day before and the owner said it was like brand new. my headphone jack wasnt working aftr the charge port replacement so i went back the next day and he claims the wires were already broken. he said there was no way he could get my phone to charge, but i just fixed it the day before terrible cutomer service do not reccomend. they break you stuff theyll send it out for free and no charge but it takes over a week. RIDICULOUS. like i said the person who worked on it the day before said it was like a brand nwe phone. they dont take responsibility for therye mistakes. they also charge wayyyy too much to do anything to your phone its not worth it look around for a better place as am i. PS. my screen wont light up after my phone died its just a black screen lit up barely i dont know what he did but he totally ruined my phone i went to get my headphone jack fixed and ended up losing my whole phone....