Fun Center Durango — Local services in Durango

Bought a 2019 Can-Am Outlander 570 brand new from the Durango, Colorado Fun Center. While they attempted to load the unit in my 3500 Ram long bed the guy gases it and takes out my tailgate cover right before telling me it wont fit in the bed due to a toolbox. I ask if I can borrow/rent a trailer, he says we have them for sale only, I said fine and bought a trailer. Got the unit home, drove it to a neighbors house then parked it inside a garage for 2 years on a battery tender while working out of the country. Came back, drove the unit a couple miles then parked it again for another year or so. Unit is now sitting at 4 years old (Out of warranty) obviously with less than 5 miles on it total and I have nothing but issues. Called the "Fun Center" to get simple part numbers so I could fix the issues myself and was transferred to the service manager (Shane Miller) who was more than willing to service the unit $$$ but absolutely REFUSED to give me the part numbers for the items related to the issues. ("Quote" why would I spend my time to get you part numbers when I wont make anything off it !!! End quote.) Also, bought a snow plow for the unit and after 2 weeks in freezing weather trying to install it, myself and the manufacture came to the conclusion the box had been robbed of parts most likely the "Fun Center" took the parts to fix other unit then unknowingly sold me the parted out box for my plow. I own several businesses myself so can legitimately say they are only loyal up to the end of the sale. Everything after that will cost you and if you don't wanna pay them then you can find your own part numbers according to Shane. NOTE: not everyone that works there has this approach but we are who we employ. Pete Taber and Joe Washburn own 3 of these dealerships. I wonder how many others have been handled like this and didn't bother to waste their time to inform them of their employees habits and...

If I could give no stars, I would. Very shady business. We took our Polaris there in August for general cosmetic work, it ran perfectly well. Scheduled an oil change, seatbelts, new seats, pretty simple. We were told it’d be finished no more than 3 months later. We received a call in October saying he had questions, then another call and message, we thought saying it was finished or a question regarding the repairs but all his message was, was asking to buy it. He had held off doing the work trying to buy it!

When we called he said the repairs would be 3000 (hadn’t been repaired yet) and that he’d give us the cost of the repairs for the vehicle, 3000 (it is listed and selling online for between 9000 and 12000 depending on listing) we laughed and said no, that was in December.

We finally picked it up in January and at that time the receptionist said they were JUST THEN putting an invoice together to start the rest of the work. Will never go there again. The man thought he was talking to a woman who knew nothing of the value of the vehicle and was trying to take advantage and purposely slowing the work to try to ensure a sale. Ridiculous.

We talked to the manager of the service department as I wouldn’t think he’d want his employees treating customers that way and just got a dismissive apology. Be aware. Terrible and shady business...

Unprofessional, unwelcoming and unhelpful. Had a warranty failure in a brand new bike (tried to buy it from them in the first place to keep business local, but their price was so much higher than everywhere else, I don't think they wanted the business). Brought the bike after with speaking with KTM, major mechanical issue that resulted in a crash. After asking if I bought the bike from them, they laughed in my face and told me "it will be a while till they maybe get to it" - they just couldn't be bothered to represent the brand in the region.

After I returned to pick up the bike and take it to a much more professional dealer in Montrose (a good distance away), they couldn't be bothered to point me to where they stowed it, making me run around the shop with everyone telling me how 'they haven't seen a bike like that.' I would rather drive out of state than spend a single dime at this shop ever again, and hope you will think twice too because they don't seem to care much about service once the bike is out their...