Old Mill Furniture and Flooring — Local services in Eaton Rapids

My wife and I purchased a 'Smith Brothers' sectional sofa from Old Mill Furniture a few years back.

We had issues with the construction of the 'corner' section of the sectional sofa, and asked for them to fix it.

They did a lousy job, and when I pressed for a better solution, the owner (the 'old man') got very nasty, belligerent, sarcastic, and condescending.

Frustrated and confused by his demeanor and behavior, I told him that the 'Customer is NOT the enemy'.... and that if he was going to treat us with such an unprofessional and disrespectful attitude, that we would not be buying any more product from him.

He laughed, and literally said (pardon the foul language): "Do whatever you want, I don't give a $#it." He followed that up with even more abrasive comments.

How do you come to a resolution with an owner who thinks it is good business practice to insult his customers.

So.... we contacted Smith Brothers directly; relayed our experience with this horrible run business, and they took care of us directly, which they rarely do because they generally rely on their dealers to service their customers.... Isn't that how it should work?

Within a few months we heard that Smith Brothers pulled their product from their store - - we must not have been the only ones that experienced a bad interaction with this jerk.

By the way, I relayed this story at that time to a salesperson at Crickets Furniture in Delta Twp, Lansing, MI..... they are an authorized Smith Brothers furniture dealer, and they were kind enough to tell us that they would take care of our issue through the manufacturer if we couldn't get it resolved.... even though we did not purchase the furniture from them.... now THAT is a customer oriented, professional furniture store that, while more expensive than Old Mill - they believe in treating people with respect, and servicing their customers after the sale. They made a loyal future customer of us.

You get what you pay for..... I cannot recommend Old Mill Furniture to anyone, unless you are into verbal abuse and poor service. If the price seems to be 'too good to be true'.... it usually is. Lesson learned. Makes me wonder if the '5 star' reviews were collected from family and friends ...

Ben Franklin said it best: "The bitterness of poor quality remains long after the sweetness of low price...

Purchased a Catnapper Chair. It was not setting level and something happened so that the chair mechanism was not closing evenly. A repair person came and looked at it soon after the purchase and said that it was fine. We are older folks and did not move it until several months later only to discover it had scrapped and gouged the laminate flooring in our living room. Two requests followed with no results to come and fix it. One time in person the second a phone call. Sales personnel are nice, but customer service on repair is non-existent. I find it hard to even...

I prefer to buy local when I can and I had a great experience with Old Mill. The sales team was helpful and patient and even threw in an extra piece of my sectional on the house. The pieces I wanted were in stock so no waiting for a custom order and it was delivered in about a week. Delivery and set up was on time, clean and super helpful. Glad to keep my business in ER. We will...