Newswanger Furniture — Local services in Eden Township

Newswanger is a perfect example of why sometimes supporting local business is a terrible idea. I had purchased a book shelf from them last week. Once I got it home, I was aware that Newswangers had put the shelf together incorrectly. The back panel wasn't properly aligned in any channel, the shelves were crooked and not flush against the walls of the bookcase, and the bookshelf sat unevenly. Glue was used to hold the book shelf together so I couldn't even disassemble the shelf. They did offer to "repair" the unit and I took them up on it. They called me back same day to explain they had "made it right". See the pictures attached. I also received $30 back for my "troubles". Unhappy with the result, they told me I could return it for a replacement while I wait 6-8 months for a new unit to arrive. Looking online, our local Home Depot has them as a delivery option for later this week. God forbid they replace my unit with this. Instead, I bought the unit from my local Home Depot for $15 dollars cheaper than their price. Be cautious if you use these grifters. I'd recommend buying only in-box furniture from them so you can skip the...

I’ve purchased many pieces of furniture from Newswangers over the years. Recently I had a failure with my Lazy Boy recliner, I called the store to see what options were available for a replacement chair to buy, fully anticipating on buying a new 1. They informed me that the parts are a lifetime warranty and if they could find them they would be covered at no charge for the parts. They got the parts in a timely manner and replaced them the next day! Mind you this chair was purchased over 14yrs ago and they could’ve easily just brushed it off and told me parts aren’t available and sold me a new chair but they took the time to take care of the customer. I’m beyond happy and they were top notch from the initial call to the technician completing the repairs. It’s hard to find this kind of customer service these days but 1 things for sure…. I will never buy a piece of furniture from another company!! Thank...

Don't let the small town appearance fool you, this furniture store is three floors of great stuff. My friend baught a great glider chair at a good price. Living room, dining room. Bed room and more, everything one needs to furnish a home they got it. This place is worth the drive. Free parking with easy access to parking lot. Can be seen from roadside. Wheelchair accessible with public restrooms. Friendly service and staff. They don't dog you if you want to brouse. I recommend this store for price...