ADT Security Services — Local services in El Paso

Adt is the worst security system that is on the market they have super cheap and simple engineering! The adhesive on the motion sensors are super strong and they only send you one piece for each piece they do t have no extra in the box just in case it messes up or rips paid off your wall & doors!!! The customer service system is also built to lure customers away so your chances of getting real help from a enthusiastic representative is rare so be prepared to spend 30-45 minutes on the phone and be prepared to make a couple calls just incase they hold session during the phone call. The worst part is getting to a manager or someone higher in the business because now you need to send a email to get a hold of them. This is definitely not worth time & money. Now i got to be committed For a whole year because Im not trying to mess up my credit! I just started getting my life together and this is certainly wasting my time. For new future customers be aware and don’t fall for the hype its all a legitimately rip off and it’s not cool where’s the customer...

I received a postcard letting me know that ADT needed to upgrade the radio and that they had repeatedly attempted to contact me. I do not answer calls except for those in my contact list. ADT did not leave any messages. I called the number on the postcard and I was told I would have a 30 minute wait. I then scanned the QR code and set up the service appointment by using the chat feature as I needed to have my smoke and carbon monoxide sensors repaired/replaced as they had sent a message that they were not working properly. The agent then set up the appointment and on the day of the appointment the technician arrived and was able to upgrade the radio but when I asked him to fix the other problems he stated that he was only a radio tech. He contacted the ADT scheduler and found that another service appointment was scheduled for first thing Monday morning. That was the first time I had been made aware of a second appointment. Luckily I was able to rearrange my schedule to accommodate the new...

ADT is THE WORST home security service . Do not get service with them , you will regret it …. Equipment does not work and they blame you or just don’t have technicians who can fix it . They withdrew everything from my bank account because they said we canceled our contract when we did not ! It has been the worst experience trying to get my money back (I have yet to get my money back) . I have 3 kids to and they took everything! Their customer service is insanely horrible ! Spoke with a Travis and he was the rudest person I have ever experienced in customer service . He repeatedly denied transferring me to a manager saying “ I’m not going to do that “ and continued to argue with me …. Then after calling over and over trying to get to a manager I finally did and then he said I was placed on a 5 year contract when that’s not even allowed and that’s something they can get in trouble for it’s only supposed to be a 3 year ! Our whole “contract” is bs and they do nothing to help you but...