State of Illinois-Secretary of State Driver's License Facility — Local services in Elgin

My wife went at this DMV Elgin location for just a written test,and passed it. As she got out from the building, she noticed that the expiration on her Permit to Drive/Instruction Permit was only for 2 months(issued 9/2/2016 to 11/04/2016),so she came back and asked why?... Here how it started. She showed her IL state ID for Identification to get the number from the Customer Info.desk before proceeding to the waiting area to be called by the Number she got fom the Customer Info.desk. When her number was called ,the Customer Rep. asked her if she wants to be registered to vote,and she said NO because she is not a US Citizen yet...so the Customer Rep.asked for her Permanent Green card which she brought as well and showed it to him. In short, her PR card will expired this coming 11/04/2016,however, her IL State ID will not expired until Jan 2020. So, the question is why did they not tell her before hand that the Permit to drive/Instruction permit validity would depend on her Permanent Resident Card? So, unfornately because of her noticing that her time to practice driving are only for 2 months because they are now basing it on her PR card expiration date.Josh the Customer Rep. was very rude and definitely do not have a good manner and right conduct!(I hope you are reading this JOSH...you are the only JOSH there!)Josh here is your insensitive and so sarcastic comment" We don't care how far you drive to go home and get this proof...who drove?,your wife should have driven since she already have her permit, do you know that all 15 years old and above don't need to be added on the car insurance...do you think all parents here added their kids on their Insurance? NO".You are a smart ass JOSH! Another worst part happened was with the Supervisor who doesn't give a $**t , she is a blonde woman, she decided be become a wanna be Immigration officer and took my wife's IL state ID,demanded of course to change the expiry date right away from Jan 2020 to 11/04/2016...AGAIN base on my wife's PR card. After that,she asked my wife to pay another $10 to change the expiry date because she said... THEY MUST DO IT,or else she will not give or return my wife's IL State ID. That time I told my wife to just let them keep it or surrender it and refused to pay the $10. My wife and myself were very disappointed and mad because she made us go back home (to grab the Proof) and drove back right away to DMV so we can show her the Proof Receipt (I-797) from U.S Citizenship and Immigration Services that the PR card Renewal is being process and also being extended for one year while it is being process. We were hoping that she would at least change the expiry date of my wife's Permit to drive/Intruction Permit to a year since she promise and gave her word that she will,but I don't think she read or understand what the I-797 Proof Receipt/ PR card Renewal is being process since she only acted like a wanna be Immigration Officer. By the way, as of July 2016, per Josh at their office, they do not issue the plastic card anymore, you have to wait for 15 days to be sent to you...good bussiness for the Post Office :),but we are taking the chance that it might get lost or even stolen. Feel free to comment,if there is new policy or law now that we are not aware of because we did not see any sign at all at this DMV...

My recent visit to the DMV was marked by a very disappointing customer care service encounter with a staff member named "Maria." However, I must commend the assistance I received from her supervisor, which saved the day.

My visit began with an online appointment , and a sense of impending doom. However, it wasn't the wait that left a bitter taste in my mouth; it was the interaction with Maria. From the moment I approached her counter, her demeanor was unfriendly and unhelpful. She seemed disinterested in addressing my concerns and had a general air of indifference that was hard to ignore. It's disheartening when you approach a government agency seeking assistance and are met with such apathy.

Maria's lack of professionalism was disconcerting, but my experience took a positive turn when I decided to escalate the issue to her supervisor. The supervisor, whose name I regretfully didn't catch, was a breath of fresh air. They listened attentively to my concerns, empathized with my frustration, and took immediate steps to rectify the situation. It was clear that they valued customer satisfaction and were committed to providing a higher standard of service. Thanks to the supervisor's intervention, I was able to complete my DMV-related tasks smoothly and efficiently. Their proactive approach in addressing my concerns highlighted the importance of having competent and caring individuals in supervisory roles. In conclusion, my overall DMV experience was marred by a very poor customer care encounter with Maria. However, the situation was salvaged by her supervisor's exceptional assistance. While Maria's attitude left much to be desired, the supervisor's professionalism and commitment to customer service were truly commendable. I hope that the DMV takes note of the need for improved customer care training to ensure that every visitor is treated with respect and empathy...

Read this, it may help you!

When you arrive at this location, there will be a line, that doesn't seem to be moving...

Anything car/vehicle related (title, sticker renewal, etc.) just go to the front of the line and ask the person there if you can go into the vehicles section. There is a separate section just for vehicle services with a whole other line that you must wait in. I didn't know that, and so I stood outside for 15 minutes before a person came by instructing people of where to go. Also, when I was there, there was a special line just for sticker renewal, so that helped some people. But there are no signs for this and I'm not sure if they are always doing that.

If you are looking for driver's license services look into the St. Charles location (it's literally a 20 minute drive from there). This is a brand-new location that opened, and when I went there a month ago to get a license for this state, there was no line, and I was in and out of there in 15 minutes. Please NOTE, this place doesn't offer all types of services, so go to the Secretary of State website to see what services they offer. This may help you, so you don't have to wait in this long line at this Elgin location.

Also, be prepared that all seniors, disabled individuals, etc., go to the front of the line. So, when there were only 3 people in front of me in the line, I still stood in line for 40 minutes because the seniors have the right of way.

In total, I spent 1.5 hours in different lines to get IL plates for my car. I watched 3 workers go on breaks during this time. And one lady was yelling at people every few minutes or so, including yelling at disabled people who were going to the front...