Rainsoft of the Wiregrass — Local services in Enterprise

I was pushed into having them come to my house to test our water by a Rainsoft vendor at Home Depot. I told them I’d sent in 1 of their water testing kits years ago & never heard back about our water. They made it seem like they were going to come, test the water, & leave & I’d get our results in an email + a $20 gift card to Home Depot. The guy arrived @ 6:45pm & the 1 of the 1st things he tells me is that if my husband isn’t present, I won’t get the $20 gift card. My husband was NOT even with me when I got signed up for this. My husband was sleeping because he works full time, but I got him up because they promised me this gift card & now all of the sudden it sounded like they were trying to find a way out of it. They did not tell me that it was going to take an hour, they did not tell me that they were going to try to sell us something, the rep just told me that they were going to test my water. I told her that we were fixing up our house & that we had an event to prepare for that weekend, but she pushed me to get it done that week because “we don’t have any other openings in this area”. I’m guessing didn’t mention how long it was going to take because she knew I would refuse w/ everything we have going on. After this guy gets done telling us how disgusting our water is, he gives us pricing of $8k+ & then offers financing. To which I told him he wasted his time because we cannot get approved for financing right now because of the issues we’ve had w/ this house. We also told him we aren’t staying in this house, so we wouldn’t be dumping that much money into filtration systems for it. He told us to buy a filtering water pitcher & sent us filtration systems estimates…. Still no gift card. I called Home Depot to fill them in on the deception & the women on the other side said that this happens ALL the time. The Rainsoft tech treated us like filthy people… my mom & I were actively DEEP cleaning & FIXING our house (even while he was there because we were on a tight schedule), especially that sink! Which I told the rep b4 she even signed us up. I had the new faucet & parts in my hand me WHILE she bombarded me. So now when they stand inside of Home Depot or Lowe’s, I’m willing to redirect folks & tell everyone the truth. Because if y’all don’t give customers all of the info beforehand, but promise a gift card that y’all never deliver on or try to get out of upon arrival, then y’all shouldn’t be allowed to market in these stores. I was interested in a house filtration system, but I will never own or recommend Rainsoft after our experience. Customer service starts the moment u make contact, not after customers spend thousands of dollars. I’ll leave u w/ some quotes from the tech that really stuck w/ us. “Water is money” & “you don’t need vitamins in your drinking water, just buy...

Rainsoft has saved my life!! I have had some serious health issues for months now, I have been sick throwing up everytime I eat or drink anything. I have had all the medical testing to find nothing ......do you know how aggravating that is!?!?!? I came to the conclusion it was my water when I wasn't sick when I took a trip to Colorado nor Belize, however the moment I got home I was sick again. I contacted every water facility you can think of, health department, water authorities, city, poly inc,...ect, I even went to pool places and pet stores, and no one can or will test for bacteria...so I thought! Also let me mention that the city replaced pipes by my home, and flushed that disgusting water into our homes. I had to have my system clean after it was so nasty!! Anywho, as a last ditch effort I call Rainsoft to see if they did the testing for bacteria, or knew of a place that did. First I got scolded for not getting my Reverse Osmosis hooked up when I moved, she was completely in the right, I know better!! I've had the system for almost 8 years now, and I used to work for Rainsoft so she is right, I do know better!! Rebecca educated me on PFAS. PFAS, sometimes known as PFCs, are synthetic chemicals that do not occur naturally in the environment. There are many different types of PFAS such as perfluorocarboxylic acids (e.g., PFOA, sometimes called C8, and PFNA) and perfluorosulfonates (e.g., PFOS and PFHxS). PFAS may be used to keep food from sticking to cookware, to make sofas and carpets resistant to stains, to make clothes and mattresses more waterproof, and to make some food packaging resistant to grease absorption, as well as use in some firefighting materials. The Doctors will not test for it because there are no markers to distinguish an unhealthy level. Today Rainsoft is installing extra filters for me today to get rid of PFAS along with a wide range of chemicals and bacterias from the water! Rainsoft can test for 3 types of bacteria along with a wide range of other testing. I am very relieved to finally get to the bottom of my illness. I know I cant completely remove PFAS from our lives, but I can remove from my drinking water!! I highly recommend RAINSOFT, and a RO is a must have!!! THANK YOU so much Rainsoft!! Also Todd did an amazing job with the install...

We bought this system less than 9 months ago and the company refused to fix an issue under warrant repair after being told that they would fix it under warranty. Instead we are left paying $95 dollars for a simple plug that is proprietary to their system. More mad about the fact that prior to sending someone out we were told it would be repaired under warranty for free. If I could go back in time I'd have NEVER bought this extremely over priced system that seems to constantly need money put into it. Don't waste your money.

*Update in reference to their reply to the above review:

Originally when contacted prior to a technician coming out, your company was made aware that we have indeed been struck by lightning. At no point did your representative mention that not being covered under warranty. In fact, we were told everything would be fixed under warranty if there was damages and we would only be charged a $45 service fee if there was no issues for them coming out. Clearly, there was an issue....the power plug going from the outlet to the machine was bad. And somehow you can sleep at night with charging someone $95 dollars for a power pack that is basically a simple plug and more over do so after blatantly lying to your customer over the phone about what would be covered. I'm highly disappointed mostly because what we paid versus what the system is actually worth is a big difference in value but we did so under the impression your company would stand behind its products with a warranty. We were sorely mistaken. I'm in Home Depot frequently (where I was originally signed up for this scam) and see others being approached by your sales people. I plan to let everyone know my experience. $95 dollars for a working class family isn't the end of the world, but it is money that should have been covered by warranty....not by my sweat. I stand by my original review which is.....I wished I'd have never got your system or at least not with...