L.L. Cote — Local services in Errol

I recently purchased a product online from a seller who, unfortunately, employed deceptive tactics when it came to displaying images. The images used by the seller showcased a completely different item than what was actually received. This glaring disparity between expectation and reality left me thoroughly disappointed with my experience.

The images presented by the seller were vibrant, well-lit, and showcased a product that appeared to be of high quality. However, upon receiving the package, I was shocked to find an item that bore no resemblance to the one in the images. The color, design, and even the features were vastly different from what had been advertised.

This misleading representation not only shattered my confidence in the seller but also resulted in wasted time and effort. I had chosen this item based on its appealing visuals, only to find myself in possession of something entirely different and unappealing. The experience was not only frustrating but also undermined the trust I had initially placed in the seller's professionalism and product quality.

As a customer, I value transparency and honesty when it comes to online purchases. This unfortunate encounter has taught me to be extra cautious and skeptical of product images that seem too good to be true. It also serves as a reminder of the importance of reading reviews and seeking out authentic feedback from other buyers before making a purchase.

In conclusion, the stark contrast between the images provided by the seller and the actual item received left me thoroughly disappointed. This experience highlights the need for sellers to accurately represent their products to maintain customer trust and uphold the integrity of the online shopping experience. I strongly advise fellow consumers to be vigilant and to voice their concerns in instances of such misleading practices.

Response to Owner: It's abundantly clear that the pictures used are not manufacturer stock images, rather they were taken by your shop. While I understand the desire to present products in the best light, the disparity between the advertised photos and the actual products I received is both concerning and frustrating.

I've always found it easy to make purchases when the pictures accurately represent the nicest and best-looking versions of the items. Unfortunately, this was not the case with my recent experience at your store. The discrepancy between what I saw online and what I received in reality has left me questioning the integrity of your business.

It's disheartening to think that the images I saw were meticulously crafted to lure customers, only for them to end up with products that don't meet the advertised standards. This practice feels deceitful and undermines the trust that customers place in your store.

In today's competitive market, customers value transparency and honesty above all else. Misleading product images only serve to erode that trust and tarnish your store's reputation. It's a shame that such a basic aspect of retailing, like accurate product representation, is not being upheld.

I hope this feedback serves as a wakeup call for your store's practices. I strongly urge you to reconsider your approach to showcasing products and to prioritize transparency and honesty in your dealings with customers. It's only through genuine efforts that your store can regain its credibility and win back the trust of disappointed...

By happenstance, I visited Errol, NH on April 15, 2023, as part of the first week of vacation; my road trip through VT, NH & ME with my second week being spent near Santa Monica, California. I discovered that LL Cote had personal protection products upstairs, specifically Sabre Red gel for runners (has the Velcro strap). It was the right size (pocket-sized) for what I was requiring. I didn't imagine that today (April 19th), I would find myself having to use that spray to assist a lady who was being cornered by a violent subject in a mental crisis at the Santa Monica Metro Light Rail Station. She was cornered and I was the only other person who walked up, and she yelled for help. The mental subject drew his attention to me, and after some choice words and escalation on his part, Sabre Red OC gel was deployed in both of his eyes for maximum effectiveness. The subject quickly backed off, and the lady got on the light rail car safely moments after. Though this incident occurred across the country from Errol, NH, I felt compelled to mention it in this review because I COMMEND the owners of this company who amongst other things have a comprehensive line of personal protection and defense products available at VERY REASONABLE PRICES. I fully expected higher prices considering this store is located in the middle of The Great North Woods, and I was pleasantly surprised to see how competitively priced most of their items were compared to larger retail markets. A shout out to LL Cote will also be made to my 31K subscribers on my YouTube channel, Natural State Transparency. I will most certainly visit this location again as I plan on returning to New England to do more relaxing road trips in the near...

Over the years the customer service, particularly in the firearms dept has gone downhill. It is very hard to get assistance when shopping for a firearm or related items. No one approaches you to ask if they can show you something. each visit is at least 30-40 min before you have to go ask for help at register where the few clerks congregate. often the sales clerks are busy talking with "tire kickers" and telling stories. The clerks are not very knowledgeable as the turn over rate is high. The clerks that are there for longer periods, do not engage customers who look like they need assistance. they park at checkout counter and stay there. I had a rude and demeaning experience from a CLERK, recently in the presence of other customers. The prices are at least 10-20+% higher than any other sport shops, and even more than that than on line gun shops. It is a good place to "check out" a firearm, opticd or related items, then order from on line for much less, including the shipping and transfer. The lighting is dim, and the sales help is not very helpful and in short supply. The fishing depth is well stocked, FREINDLY, and helpful. The clothing and shoe dept. are also very expensive. This store is no KTP. or Bass pro. etc. There are many other alternatives for sporting goods within a short drive. I suppose they exist for the transient and vacation customers rather than regular local area customers. You will be wasting your time and pay much more than you would on line. Do not be confused that this store is a destination. It's ok for last minute have to have at any price...