Ashley Store — Local services in Escanaba

After I wrote this review Nicole from the Escanaba store called my wife to apologize but also to make sure we knew that the online store was different from the physical store and they had no control over online. I am glad she called thank you. I ordered some furniture from Ashley online from the Ashley Escanaba MI, store website. When my order was partially delivered, I called the help line and they never called back, I did this 4 times. I went to the store in Escanaba and they told me that the online Ashley and the store are two separate companies and could not help me. I ordered two recliners, king mattress, foundation and frame. And paid for delivery and setup . When fedex delivered, the mattress foundation and frame all on different days, I was told my 179 only covered the recliners which I don’t have. The online site you can’t tell if it’s The store or the online company. It took me 4 tries to get through to the online company and of course no one at the Store could help. I order almost everything online and never heard about two different companies being used between online and physical store. Now, I have to assemble myself. Never had a problem with Amazon, Costco, Best Buy, any other major retailer. My experience was so bad and customer service so awful, please beware of Ashley online especially if you have an issue. This extends to Ashley in general, you never know online is a separate company. Don’t...

I don’t usually write reviews for places but I just want to say buyer beware!! We purchased from here two different times. The first time we purchased a table and chairs when we got the table and chairs the table was clearly not put together correctly by them when they delivered and set up. I called immediately about the issue and they did nothing to fix the problem. I got a response once and sent them pictures and then was ghosted. The second thing we purchased from them was a couch. When they delivered the couch and ottoman it was clear that it didn’t fit so they did take it back the ottoman and one part of the couch with no hassle at all and gave us a credit. Which was great. A couple weeks later we get a phone call that our recliner was in….I was like I didn’t order a recliner…what??!!! How does that happen? Last week I called because I wanted to purchase another cushion for my couch as we have had it for a couple years and one is sagging. I asked if I could order another cushion for my couch. The lady had to transfer me to the warehouse and I had to leave a message. I never received a call back. The customer service after the sale at this place is horrible. It is very clear that they one care about the sale not...

My experience with Ashley Furniture was excellent from when I first look at furniture possibilities in the Escanaba showroom to the day of delivery. Their staff prepared quotes quickly, answered any questions I had, and made the ordering process quick and easy. The furniture arrived as planned without any delay. All pieces (3 total) were free of any damage, and the delivery guys did an excellent job getting the pieces in my home and set up. Ashley Furniture has even followed up to see if I am a happy customer (reason for this review), and I am very happy to say I am a pleased customer. Thank You Ashley Furniture for the quality furniture and fantastic service! I will be coming to you for any of my future...