Hometown Computer Pros - T-Mobile for Business - Spectrum Authorized Retailer — Local services in Evansville

Regarding the person complaining about the wait, walk into any USC store and there's generally going to be a wait unless there's an agent available to help/it's a quiet time. I've been to 4 or 5 different USC dealers in last 10 years and I've waited far longer at different USC dealers. It always takes some time to get a phone activated/set up. Part of what you are waiting on is service. If you want convenience and not to wait in line, order from the USC website and have it mailed to you. If you want or need service/knowledge, come here.

Got my Samsung Galaxy S6 here ~1.5 years ago. Also bought a screen protector at the time. I was very happy with the service at the time. Gabriel(spelling?) installed the screen protector perfectly and seemed quite knowledgeable in general.

I was having an issue recently with a recent Samsung update on my S6. It tried and failed multiple times to update. I even factory-reset the phone and tried again. Still failed. The phone kept saying to go to a USC store. I brought it to this store since it was convenient and had two of the agent's trying to fix it. They seemed to have a good baseline of knowledge. It was looking a bit bleak for my phone since they also did a factory reset and tried installing the update again. I'd done the same hours before, but hey, sometimes weird stuff happens tech-support wise when the pros just do the same thing. My phone's prospects were sounding a bit bleak since it again rejected the update. And then Gabriel was available (it was a quiet time in the store and just before the busy time). Having heard the situation, his first idea was flashing the firmware. Took a while, but worked perfectly. While the phone was flashing, he printed me up a duplicate receipt for my protective screen that had cracked a couple months ago (almost unnoticeably) as well so I could easily file a claim on the lifetime warranty.

So now I have a phone that works perfectly and a new protective screen to go with it (screen was mailed to me from manufacturer - very easy claim process.) I've normally no reason to go into a USC store, but if I ever have software issues again (or need a new phone), I know exactly where I'm going. I will also not accept that my phone is irreparably broken until Gabriel concedes that to be the case. There are good people at this location, but my experience says...

You know...Hanson electronics has recently been recognized in the Oregon Observer as being a great, award winning business...and they have had our business for as long as I've had a smartphone...so we love them for that. And we've had some stellar service in the past from some of the employees.

The one star docked is something I feel I just have to do because while most of the time we've received top notch service... we've been here enough, and spent enough money as a family through the years to get irritated when we get the occasional curt employee who cuts us short.

Eh...we got over it...and four stars is still pretty darned good.

*Maybe we'll bump it up to five stars if the service next time is friendlier when we ask an easy question such as whether or not they carry any Google 6 Pro cases (as we did yesterday 6/29/22).

We can handle the answer "no,"...we'd just appreciate a tiny bit more courtesy and friendliness after waiting for a while behind a customer who clearly knew the only employee in the store.

We could tell the worker was capable of being kind and took the time with some of her customers as we observed it in her demeanor with her friend.

But my wife and I just didn't receive the same kind treatment the man before us did.

I'm trying to say in a polite way that she was short with us and rude. Most experiences here with service have been slow, but good...well worth the wait.

This time we just left and bought the case for less than...

After a less than stellar experience at the Stoughton store, I gave the Evansville location a shot. I should have come here in the first place. The sales professional that helped me was exactly that: a sales professional.

He addressed the misinformation I was presented about the liquid glass product such as the drop test distance which was presented to me a more than 2x the tested height I was originally told. He did also admit that the curve on the screen was a weak point, and the drop tests were done on screens with flat surfaces.

I am still a bit frustrated that they claim the liquid glass is superior to the tempered glass covers I have used in the past. I dropped my Note 10 several times and the "old" screen protectors never failed me until I crushed the screen climbing off my work truck flatbed. The liquid glass failed after a 3' fall within a week.

I still don't trust the liquid glass product as I was the first of three customers to have come in with this applied to their screen, and experience a broken screen from regular use. With a better explanation, I understand there is a slight benefit, but still not sold entirely. The warranty covers my deductible of my phone insurance, so I...