Lee Myles Auto Care & Transmissions — Local services in Exeter Township

8-28-2023 Update: Thanks for the response. You stated that the master technicians spent "significant amounts of time" on the testing for my 2018 Cruze. I appreciate you for not billing me for certain things, considering I already felt I did not get a good value. However, do not hang those things over my head and make me seem like the bad guy now that I am giving you a poor review. My wheels should not have taken that much time/effort to remove, especially if you have the tools and know-how to do it. Assuming it was done, they would have seen right away that my entire brake system was on its last leg.

You say you prove the value of the service by providing photo and video documentation. I never received such documentation via text/email. In fact, something I omitted from my original review is that I never got any texts, calls, or updates of any kind on the vehicle from your team. I had to call THEM to check on it. At the time, I was blaming my cellular service, thinking the calls from your team weren't coming through. But I had no voicemails even or evidence of any prior calls when in areas with full bars. I had to call YOU guys to get an update and check if I could pick up. But regardless I still never received photo and video documentation.

In regards to the hatchback, we did in fact receive all the documentation for that vehicle. I should clarify in that I made a mistake when mentioning what the dealer did for us. The dealer diagnosed and repaired the electrical issue AND the control arms, as well as installation of tires we bought at Walmart, for the $1.5k. Even after the cost of the tires, we were under $2k. Your shop was quoting $200 for 1 tire. I understand safety is important, but talking about safety and how we really should spend $800 on tires is annoying and pushy. We know NOBODY who feels the need to drop nearly $1k on just tires.

Again, while Justin was very cordial, your "master" technicians couldn't be bothered check a brake system. You guys are great at selling the solutions, not so great at providing them. How was the braking system not covered in a diagnostic? If safety is SO IMPORTANT to you guys, why were they not checked?

If you honestly thought I was going to be chummy and call up Justin and be like "you'll never guess what", after paying you guys to get us nowhere, you're fools. We paid you, you got us nowhere, we had to drop another couple hundred on diagnostic fees elsewhere, and you thought I was going to be happy?

Intermittence shouldn't always be an excuse. My problem was quite obvious. Your team cares about safety SO MUCH yet they let me drive with bad pads+rotors after performing "diagnostics". Do better.

Original: Not impressed. While everyone is very amicable, they could not properly diagnose a 2013 Ford C-max hybrid.

Quoted Over $2k worth of work including Body Control Module. Took it to Tom Masano Ford a month later and they said the BCM was fine; a miscellaneous panel or something needed to be replaced. Like a $1500 total including new tires. I honestly can't believe they charged us to diagnose the car even, considering they said they could not properly test the high voltage hybrid battery. Why make us pay if you don't have the proper tools and equipment to diagnose the car?

Then they couldn't diagnose a whining noise with my 2018 Chevy Cruze. If I recall they said they took the wheels off and used a stethoscope.

A month later I took the car to Mr. Tire in Selinsgrove, PA where they told me all my brake rotors were shot. Got 2 replaced and the other 2 resurfaced and the noise has stopped. As I said, I'm sure they told me that they took the wheels off. If so, how did they not see my rotors were wrecked?

Great place to go if you want friendly faces, but they seem to want to rip you off otherwise with diagnostic fees for cars they can't even diagnose...

We will not be back and I will tell others that are thinking of using them not to go there.

Mavis recommended Lee Myles to look at what we believed to be a transmission humming sound coming from my husbands Jeep Compass. I spoke to Gabe on Saturday 6/15 and he told me that since Mavis (Chas) recommended to use them he would do the diagnosis for free.

Here we go. I rec'd a call first thing Monday from Brian and he tells me that they will give me $20 off the diagnosis and that they will call back when the testing is completed.

Later in the afternoon I rec'd a call from Brian again and he tells me that they hooked the car up to the machine to see the codes and that the car had a major misfire and it needed a tune up. They didn't feel the car had a transmission issue but they weren't sure until the do the tune up.

Here comes the best part. The tune up which consisted of 4 spark plugs and #4 coil pack would be $383.

Then he recommended an induction cleaning - Another $116

Also, the diagnosis was going to cost us $290. I asked ok will this resolve the issue, Brian said not sure but we recommend doing this first.

I was raised with an entire family of mechanics and work on my cars myself. I knew that the tune up would not be that much and I can do it on my own.

I told them to not do anything and I will get back to them.

Next morning I called and spoke to Gabe. I told him that I am coming to get the vehicle and to not fix it. He said, can I ask you why. I said well when I spoke to you saturday you mentioned since Mavis recommended me to you that the diagnosis was covered and now it is $290 with tax it came to $322. I said you are charging $383 and I can do the work myself for just the cost of the parts. He then tells me that the $383 covers shop oils, grease and towels and supplies they used. I then said, why would you need oil and grease when you were to diagnose the transmission issue we thought we had. Well we had to look over the entire car to find the problem.

Here is the problem. They couldn't tell me if the tune up would fix the issue because the Jeep has a CVT system but that is where they need to start.

I picked up the Jeep drove it to Auto Zone and bought NGK spark plugs and NGK coil pack for $39.00 went home and installed them myself in a half and hour.

Best part is when we picked it up Gabe said oh there was a code for headlight issues also. I said that is odd we just replaced all of them. Here after looking at the paperwork it says stored which means it logged the lights being out and they are telling us there is an issue. Unreal.

What a rip off. The spark plugs from them see the attached receipt states $37 each from Lee Myles and I paid $2.99.

We still have the problem and I was ripped off the $322 for absolutely nothing. I will never use there establishment again. If I would've got everything done they told me to do it would've been almost $700 and we would still have the same issue.

See documentation attached on everything.

Save yourself time and money and go...

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Avoid this auto shop at all costs. Their tactics are incredibly deceptive and clearly designed to squeeze as much money out of you as possible. The person who answers the phone is polite and friendly at first—but it’s all sales.

I had a car towed there though AAA due to a dead battery and water damage. Shortly after, I received a call saying the situation was “worse than they thought,” though they hadn’t even inspected the vehicle yet. The vehicle was still on the tow truck. It was a rainy day, and they cited water “dripping from the bottom” as supposed evidence. They also tried to upcharge me for a broken headlight—old damage I was already aware of.

During the call, I mentioned that my father owns a mechanic shop and my goal was just to get the car running well enough to bring it to him in New York. After that, everything changed. It felt like they realized they weren’t going to get a big payday, and their interest in helping dropped instantly. The best part of the story is the money they were demanding over the phone was $2000 and as it turns out because it’s a jeep there’s drain plugs under the car that easily let the water out. They either didn’t know that which is a red flag or they knew it and didn’t say anything which is a bigger red flag. Now of course if there was water standing, there would be mold. I told them that I would bring to a specialist for the mold after the battery and vacuum pipes were fixed because thats a serious matter. The salesman raised a concern about it being unsafe to work inside however, all the repairs that needed to be done were outside the car. It was very obvious the shop is trying to make as much money as possible, regardless if it’s necessary or not.

I had to take a quick call from the towing company, and because I didn’t call them back fast enough, they rejected the car and then completely stopped answering my calls. No explanation, no follow up.

This place is run by a slick salesperson with zero transparency. If you call, you’ll see exactly what I mean. If you look at other one star reviews for the shop, you’ll see stories that are very similar to...