Lincoln Fairfield — Local services in Fairfield

My car was sent through the car wash without my permission where a huge scratch was put on the side of my car and my front license plate was bent up and license plate cover completely demolished. When I made them aware of it the service technician told me to hold on went to look for his notes and said that he marked a scratch on the door which there are numerous tiny scratches on the door but then I made him aware that this was a long deep scratch behind the door on the rear side portion of the car then miraculously when I got there now the paper said that the scratch was in that area but way on the top because I didn't tell him which portion of the car the scratch was on top or bottom when actually the scratch was on the bottom. I didn't like that they try to originally deny that this scratch was made by them or by their car wash because I definitely did not show up to the dealership with the scratch so that really irritated me and my husband. They offered to cover up the scratch but told me that it will not look exactly like the rest of the car the paint will be off. I would like my car restored back to the way it looked with all things matching and will not be satisfied with anything less than that. The license plate was bent back into shape & the cover was replaced and I will be posting the outcome of the scratch when I see how the repair is handled. So far it has cost me 2 trips to the dealership scratches an hour of my time, with much more wasted time to come.

UPDATE

My Mustang was repaired in a very timely matter. The service manager Paul Singh was very helpful and I am extremely satisfied with the outcome. My car was delivered to my home this morning and the scratch is gone. They even buffed out a few scratches that were...

I have purchased numerous vehicles from Ford over the years, most from Ford Lincoln Fairfield. The sales department has always been exceptional, I can't recommend them enough. However, every single time I have used this dealerships service department it has been nothing but trouble. Most recently I scheduled my Lincoln MKX (purchased from the dealership) for an oil change and recall service. I used the Lincoln Way app, thought everything was good to go, however when I called because I didn't receive a call to confirm pick up. Once again, nothing in the dealerships system. So I tell them when it was made and confirmation number I get sent over to service for the oil change and have worst customer service yet, I explained this was scheduled FOR A REASON but she was rude and said no, can't get me in on the time or day I scheduled putting me off a week, refusing to even try to remedy the situation. I should have expected this as this seems to be a repeat problem with them. I tried to get her to look at it from my point, as the customer but I was obviously bothering her and she refused. The worst customer service and it is sad because the sales department is exceptional, the service department should go sit with sales for a day and see what real customer service is. My next Ford will be serviced from...

Enter for 2 different reasons:first time to look at an Expedition and the second to get my MKZ recall taken care of. They were really super both times. Expedition didn't quite match what I wanted but very helpful and polite throughout. Great experience and on recall;team was great. Called me, ordered part, arranged for rental. Said it would be one day and the car was ready with a car to let me know by 820 the next morning. Got the rental exchanged and Jason and team in service had my car washed and out to me in record time. Both experiences were outstanding;unlike some I've had in past with other deslerships. Excellent service and wonderful people . Whole experience with this dealership was...