Northwest Lanes — Local services in Fairfield

The food was amazing, the atmosphere was nice, and it was surprisingly clean. I enjoyed the computer systems at the lanes. Unfortunately we did not have the best experience service wise- the bartender was very rude and dare I say discriminate towards my girlfriends and I, but she served our friend Austin with no problem. She served me the first time I went up to her window with no problem, but the second time around she asked for my ID again (weird) and then proceeded to tell me she couldn’t serve me because my ID “looked fake” she tried pointing out a corner of my ID that was peeling (it is not). Why did she serve me the first time if she suspected my ID to be fake? Why did she double ID my friend and I, but not our white friend? Secondly, how long has she been bartending for? Because if she was going to deny me for anything it should have been for my ID being slightly bent. That would have been valid and understandable, and again why did she serve me the first time? Very strange and unfortunate. We will not be returning unless they get a...

My family tried to plan a party here for Saturday February 16th 2013 we called them in the 2nd week of January we finally got a hold of Linda the lazy party planner a week later she completely screwed us over. We tried to contact her at least 10 to 15 time's and could only get her on the phone 2 time's. Mind you this is for our daughter 1st birthday party. If anyone was thinking of having a party her good luck I wish u luck. The bowling is fine their's no problem it's a nice place to bowl. The bowling is great here but I don't get what was so hard to book a party for us or even tells us no. Northwest Lanes do your self a favor and get a new party planner you'll start making more money I...

Called in advance before going there to ensure open bowl was available since the recording was different than website. Upon arriving I was waiting for 15 minutes to find out of I could bowl with my 5 year old. The manager was saying to the associate that a large party was coming 2 hours later and that I might not be able to. I informed them of the 40 minute drive and advanced phone call and the manager told me to chill out and wait. I walked out without ever bowling. It's obvious now why they have to keep prices so low since the customer service...