Devon Self Storage Falmouth, Massachusetts — Local services in Falmouth

Devon Self Storage is an excellent place to store your special belongings!. The location & setup of the buildings is very convenient & easily accessible. After I reserved a storage space at another location, an ad on Google popped up and showed me Devon Self Storage instead & I took my chances on an unfamiliar company. I read the reviews here, & called immediately. Its very convenient & not in a huge industrial park, just a block off of Route 28. I called and got excellent information and everything I needed from Joan at customer service, who was wonderful at assessing my situation of being disabled. She connected me to Alex at the Falmouth location and I went in the next morning to see the perfect storage unit for me. The 10-ft wide by 5ft deep space was fantastic, spotless clean, with a huge access door right inside the main entrance door of building C, with another big doorway, so much better than a 5x10 that's long deep and narrow that I had at Sun storage for many many years! The way uts set up, I can actually fit a stool in the corner to sit down when i need to go through the crates & bins. The cleanliness and tidiness of the property was great and there was even separate public restrooms in the complex, apart from the office. My unit was a 30 ft walk from the front office and I am disabled, having had to take a bus there. I was very happy with my unit which was right inside the doorway of the main entrance. I was delighted and saw no need to look at other units because it was perfect Steven was very helpful describing how the payment the monthly payment works I am so happy that I canceled my reservation for the other location, because they don't rent spaces that are taked in the middle of the month, not prorated. I don't think there's anything better out there and I'm looking forward to organizing & using my storage space for a long time! Thank you Alex, Steven and Joan from Devon Self Storage, who provides excellent customer service in a beautiful facility, that's easily accessible...

NEW MANAGEMENT - DRASTIC DECLINE IN SERVICE - DANGER

My partner and I have had an indoor storage unit (sometimes two) at this facility for more than 15 years. When he died suddenly a few years ago, Alissa was amazingly helpful in transitioning our contract(s) without the need for extensive legal fees for either of us. More than that, she was caring, supportive and a genuinely compassionate at a time when I needed that. Her personal values and professionalism were revealed in the customer experience I have enjoyed here for all these years.

All of Alissa's goodwill over the years has been superseded in the last ten days by what appears to be a change in management.

Last week, I received an email indicating that my monthly payment was past due and I was assessed $15 late fee and $10 overlock charge. My payment has always been automatically deducted from my bank account.

The same day I received another email indicating that on the first of next month (less then ten day notice) my new rent would reflect a 64% rate increase.

I have called the office and left messages requesting a call back every day since receiving these emails but have yet to receive the courtesy of a return telephone call. Needless to say, the telephone is never answered during business hours.

Lastly, and most alarmingly, while at my unit the prior Monday (three days before receiving the emails) a gentleman who I believe to be the new manager (he did not identify himself as such) came by my unit and assessed...

I googled “storage spaces near me”, found Devon and called the phone number listed in the add. I “reserved” a 10x10 unit late in the day on 8/21 with a confirmation number they sent me via email. Then I received a call approx 30 minutes later and we made a plan for me to see the unit between 11:30-noon the next day. I arrived on the 22nd to see the unit and sign the paperwork. I was advised that a 3rd party reserved the unit and apparently wasn’t suppose to and THEY RENTED THE UNIT OUT FROM UNDER ME!!! Then tried to sell me a more expensive climate controlled unit or a unit on the second floor or a different size. I reserved a 1st floor unit. They obviously can’t be trusted. I explained that I didn’t know it was a third party, I called the only number listed on the add. The gentleman at the desk was not interested in my explanation. Seems to me they should have had the courtesy to reserve my unit until at least noon on the 22nd and offered the 2nd floor 10x10 unit to the person who got mine. Very...