Valley Pure Farmersville — Local services in Farmersville

Dawson Dolan just provided the worst customer service I have ever received from any store.. I was not treated with respect or understanding as soon as i finished checking out. I come in like every other day to make multiple purchases through the week. I am a very diligent customer who is very careful about what I order since this is a MEDICAL store. I need to make sure that I get the right strains for myself or it can be bad.. I looked up a product I wanted from their online and it said it was a wedding cake strain. They did not list on their website anywhere on what the strain was so I just assumed it was just like any other wedding cake strain and is hybrid, but unfortunately not.. only 60 seconds after checking out I quickly realize that this product is an indica and I cant even use that! So I immediately turned around and asked if I can exchange the product I just now get for something that is accurate to what I was trying to order and the employee Dawson Dolan started arguing that I was a liar and that I should have checked earlier. He told me that he could do the exchange but that is a "long process" and he doesn't wanna do it and that he won't do it and then after i stood there for maybe 5 seconds to process what was even happening, he said "If you're not gonna buy anything im gonna call security.. " I told him I felt completely disrespected as a loyal customer and was shocked that there was ZERO UNDERSTANDING. I can't believe Valley Pure would allow this kind of reputation when there is so much competition nowadays. I was never treated this way at Token Farms. Dawson Dolan has willingly put me in the position to never want to come back.. so many places are willing to treat you with common respect and...

Always issues with the discounts and deal days!

I called right around 3pm to confirm the 30% off 3 or more stiiizy products was still active. It wasn’t reflecting online but I was told previously in store that the deal would be for all of march. They confirm on the phone that the deal WAS STILL going on, and said nothing about it ending anytime soon!

Around 6pm the same day, I arrive to purchase 8 full gram stiiizy pods nearly $200 and they tell me they aren’t doing the discount anymore and cannot honor it.

The manager they brought out didn’t help solve anything and even tried to tell me I called the wrong store which was not the case. I quickly called and a worker answered “Hello, valley pure Farmersville” this time stating the deal was over for good.

Luckily I had the idea to call valley pure Tulare and they had no issue honoring the deal and took care of me… just 25 mins out of my way, after I already wasted the time going to the Farmersville location who confirmed things were still active.

Do better Valley Pure, you have social media outlets and other ways of notifying a month long promotion has ended early. It seems like nothing but issue since the recent...

Called the facility to ask if they had a product in store while I was waiting outside and they said yes they did , I walked in and asked for the product and all I get told is they sold it and I needed to buy the more expensive preroll pack . Right after my friend goes in they sale him the same thing. Smh that's what they due to their customers. After I make my purchase gentleman states next time I should make an online order if I want to reserve something which was annoying because i literally called because none of the products came up online. This place only cares about the money and dont care about their patients next time I need to try their neighbors! Valley pure needs someone to fix their website as well! It's just ridiculous and has no pictures nor the correct...