Habitat For Humanity of Northwest Arkansas- Restore Fayetteville, AR — Local services in Fayetteville

Bed bugs, Aug 1st of 2023. Notified the store Aug 16th 2023. Uncaring, unkind. The lady I spoke too even acknowledged the bugs and said the use disinfectant spray on them. This has devastated my life.

Within 7 days of buying furniture from here, my family and I are infested with bed bugs. This was the first time I was able to buy furniture after building my home, I had three beds bought brand new from Walmart, curtains brand new, but no other furniture. I have documented everything, my poor babies were bit up, we lost everything! Beds, clothes, even brand new carpet less than four months old has been torn out! Our clothes are in black bags in the yard, my parents has been helping but after bombing and spaying we have given up and had to leave to stay with my family in Oklahoma. I had to go and buy a TDS building, and I had to hire a dozer guy for a pad. This has been the lowest point of my life. I got out of a really bad situation with my babies and built this house from the ground up. I was so proud, it was beautiful, a small cabin in the woods. My kids didn't have much, brand new beds and a few toys, but it was ours! We hadn't had furniture for over a year, not even a tv! This was the first time I was able to buy furniture and I trusted Habitat. My son who's 10 is autistic and he lost his cats vs pickles because they were cloth and I found one on his bed where his toys were. This has been emotionally damaging for him because I can't explain why we lost everything and are now waiting for a new home. It's so hard and I just can't believe how something so small, as buying used furniture because I'm on hard times and couldn't buy new, destroyed our lives. Please don't buy used, please don't buy from here, because I know from the four pieces I bought I know more are probably infested.

🙏 I pray for everyone who has bought here in Fayetteville that you check and even throw out what you have purchased. Habitat you need to buy a UV light and start checking before you sell, this has altered my life forever and my home has to sit empty after bombing for 3-6 months...

After purchasing items for over $300, I returned to the store the next day to pick up items bc the salesperson said they don’t deliver and it had to be picked up within two days or they'd keep my money and resell the items despite them having trucks to pick up donations. She told me at the time that yes, there would be people to help load it. When I got there and asked about loading, a different person told me that loading was the customer’s responsibility. I reiterated what the other salesperson said. She said that they only had one person to help which was the original salesperson. For 30 minutes, no one helped while the two women in the front went and hid in an office, even though one of them was the person who said she was responsible for helping. I was in a wheelchair when I made the purchase, so obviously I was going to need help. Finally, a nice Hispanic male helped load the furniture into a moving truck I had to rent bc they don’t deliver. The front salespeople were extremely rude and no help. I don’t think you should be in customer service if you don’t want to help customers. In comparison, I purchased some other furniture pieces from the nearby Salvation Army. That salesperson was very friendly and gave me the number for someone who could deliver for an extra charge and not an employee of the company. I will go there instead where they treat people with disabilities like humans rather than an inconvenience after spending hundreds of dollars at their...

I understand how habitat for humanity does a lot of good for the community and they put the money to good uses (I assume ,I didn't necessarily research how their money is handled) but it makes me crazy is how much they are charging for stuff there. Their prices are so high it's not even worth going anymore for me. Occasionally you'll find something on the sale day that you get a good deal on but they will try to charge $8 for a used skill saw blade that cost $7 new and there's so many things just like that all around the store it's unbelievable. I know that the people there are doing the best they can and they're all pretty nice folks and they're helpful but they REALLY need to consider what they are selling and adjust a majority of their prices before I can recommend that...