Party Pros USA — Local services in Florence

Extemely frustrating and disappointing experience. We rented 3 tuxes at about $300 each for a wedding and even though every member of our bridal party was measured at their location, NONE of the tuxes fit...not even close! My husband's pants were several inches too short, the groom was given a coat 3 sizes too large and then 3 sizes too small. My husband (the grooms father) had to miss planned wedding events while making multiple trips back and forth to keep exchanging tuxes to get the sizes corrected, even right up to the day of the wedding!! There were 5 tuxes rented by our bridal party and every single one had to be returned due to sizing issues...some multiple times! If it wasn't for my husband's diligence in driving back and forth to pick up tuxes and take them to the groom at different locations, it would have been a disaster. And not one discount was offered for our trouble. Very frustrating. I can understand 1 or 2 not fitting...but 5 out of 5? Wow. Memories were lost and lots of...

Beware of a change in rental return. They don’t go by what’s written on the original ticket. After my son’s prom, he did say it was due back between 12-2 Sunday. Their store isn’t even open Sundays! So I checked the original paperwork and it read due Monday. So the. I get charged $20 on top of the $160 already paid! Btw no shoes included!! What a rip off! I spoke to the manager and her claim was a yellow card was included, I told each and every one. What happened to customer service?!? Check around before you rent her and be wary of a change in co tract. Their no good for their ‘word’ even when...

Jackie Hendrix is not only the ultimate professional, he is just a really nice guy. We called him at 4:00 pm the day for our Dickens Festival. It was about to be rained completely out. Jackie very calmly laid out festival in an indoor facility and texted me the schematic so I could look at it while we talked. He brought his team of professionals in and in less than 12 hours had us a tent set up with sides, heaters and lights. He also decks my brothers homes out in Christmas lights every year and they are beautiful. I have worked with him on 2 weddings and there is no...